Medicare Outreach Specialist

Summary

Join Wider Circle's Ask Claire team as a remote telephonic Outreach Specialist! You'll connect with Medicare beneficiaries, schedule appointments with licensed agents, and educate them about available benefits. Success requires building rapport, maintaining high productivity, and mastering outreach workflows. This role is ideal for those passionate about serving underserved populations and building relationships over the phone. You'll contribute to our mission of supporting the Medicare population and building healthier communities. The position offers competitive compensation, including performance-based bonuses and growth opportunities.

Requirements

• Minimum two (2) years of successful Medicare telesales, telemarketing, or customer service experience in a call center setting with a background in Medicare products
• Bi-lingual in Spanish, Khmer, Creole, Mandarin, Arabic, or other languages
• Be a self-starter, accountable, and have proven experience successfully meeting quotas in a telesales or call center role
• Work independently, maintaining a consistent work ethic in a remote work environment
• Have excellent communication, critical thinking, and interpersonal skills
• Have a good memory and can effortlessly explain our services to beneficiaries
• Have an outgoing personality and unwavering, positive attitude. Comfortably engage with others while driving conversations forward
• Have a flexible schedule, with the ability to work a set, recurring 40-hour schedule, with occasional work outside of regular business hours when necessary
• Have effective computer and application knowledge of Client Relationship Management systems like Salesforce, multi-dialer phone system, Google Workspace, and Microsoft Office suite Microsoft Word
• Be committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks
• Have strong communication and customer service skills
• Have the ability to track/monitor/retrieve information on calls
• Have a high school diploma or equivalent

Responsibilities

• Complete a predetermined goal of outbound calls each day from the lead list to prospective beneficiaries to educate them about the additional benefits that are available to them, to secure the Scope of Appointment, and to schedule the plan presentation with a licensed Medicare agent
• Maintain a consistent level of productivity, enthusiasm, and energy while making daily outbound calls
• Master the details of outreach workflows and scripts while developing a conversational style that highlights your personality and connection to beneficiaries
• Effectively engage with members during calls, probing to determine their needs and anticipate objections
• Attend daily and weekly team meetings and be accountable for your output
• Provide and maintain daily tasks related to call follow-ups, appointment scheduling, and productivity tracking
• Go the "extra mile" to meet the quota
• Maintain a positive, professional attitude when interacting with internal and external customers

Preferred Qualifications

Bachelor's degree

Benefits

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Training and Development
• $15-$17 hr