Sana is hiring a
Member Advocate

Summary

The job is for a Member Advocate in a healthcare startup, Sana. The role involves guiding members through complex health insurance matters, assisting with onboarding, addressing care-related issues, and providing feedback to improve the product. A Bachelor's degree and 2 years of related experience are preferred, but not mandatory. Remote work is allowed, and fluency in Spanish and English is preferred. Benefits include stock options, flexible vacation, medical, dental, and vision insurance, 401(k) and HSA plans, parental leave, a remote worker stipend, wellness program, career growth opportunities, and a dynamic start-up environment.

Requirements

Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred

Responsibilities

• Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email)
• Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps
• Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers
• Give feedback to the product team about member support issues so they can design better experiences

Preferred Qualifications

• Comfortable with remote work
• Excellent communicator
• Strong preference for candidates fluent in Spanish and English
• Some knowledge of healthcare and/or insurance benefits preferred

Benefits

• Stock options in rapidly scaling startup
• Flexible vacation
• Medical, dental, and vision Insurance
• 401(k) and HSA plans
• Parental leave
• Remote worker stipend
• Wellness program
• Opportunity for career growth
• Dynamic start-up environment