Servus Credit Union is hiring a
Member Contact Centre Advisor

Summary

Join Servus Credit Union as a Ukrainian-speaking Member Contact Centre Advisor in Alberta, Canada. This full-time, permanent position offers flexible shifts and competitive compensation. You will provide exceptional member service, identify sales opportunities, and assist with technical inquiries. Qualifications include at least 2 years of successful sales experience and a high school diploma.

Requirements

• At least 2 years of successful sales experience with measured targets
• High school diploma

Responsibilities

• Answering member inquires and provide exceptional member service via inbound calls, emails, chat, SMS, video calls
• Demonstrating excellent sales techniques, strong negotiation skills, and the ability to close deals, along with a professional telephone manner and strong multi-tasking abilities
• Providing consistently fantastic member experience by adhering to standards and guild lines
• Consistently being proactive in identifying and pursuing sales opportunities to match members with the right products and solutions that enhance their financial fitness
• Assisting members regarding technical inquiries or requests related to their online and mobile banking needs (e.g., setting passwords, updating member database, security-related tasks, etc.)
• Participating in individual, Contact Centre, and corporate campaigns while adhering to call quality standards

Preferred Qualifications

• Call centre experience
• Post-secondary education in Finance (or related studies)

Benefits

• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program