Member Contact Centre Advisor

Summary

Join Servus Credit Union as a Member Contact Centre Advisor! This full-time, permanent, fully remote position (Alberta residents only) offers a competitive salary ($46,364 - $65,152 per annum) and requires flexible shift availability (24/7 operation). You will provide exceptional member service, drive sales, and resolve issues via various channels (phone, email, chat, etc.). The role demands at least two years of sales experience and a high school diploma. Servus Credit Union offers outstanding benefits, including health and wellness, vacation, retirement savings, training and development, career advancement, flexible work options, performance-based incentives, and employee volunteer programs.

Requirements

• Have at least 2 years of successful sales experience with measured targets, preferably in customer service or retail banking
• Have a high school diploma

Responsibilities

• Answer member inquiries and provide exceptional member service via inbound calls, emails, chat, SMS, video calls
• Demonstrate excellent sales techniques, strong negotiation skills, and the ability to close deals, along with a professional telephone manner and strong multi-tasking abilities
• Provide consistently fantastic member experience by adhering to standards and guidelines
• Consistently be proactive in identifying and pursuing sales opportunities to match every member with the right products and solutions that enhance their financial fitness
• Assist members regarding technical inquiries or requests related to their online and mobile banking needs (e.g., setting passwords, updating member database, security-related tasks, etc.)
• Participate in individual, Contact Centre, and corporate campaigns while adhering to call quality standards

Preferred Qualifications

• Have call centre experience
• Have post-secondary education in Finance (or related studies)
• Have flexible schedules, as the position requires day, evening, and weekend shift commitments

Benefits

• Health and wellness benefits
• Vacation benefits
• Retirement savings programs
• Training & Development Opportunities
• Career Advancement Potential
• Flexible work options
• Competitive Compensation including performance-based incentive pay
• Meaningful work towards individual and corporate goals
• Opportunities to get involved and give back through an employee volunteer program
• Profit sharing
• Voting for the board of directors