Mental Health Clinical Operations Coordinator

Summary

Join Hazel Health, a leading virtual provider of school-based healthcare, as a Mental Health Clinical Operations Coordinator. You will play a key role in ensuring smooth onboarding, documentation, and scheduling for contracted mental health providers. This role involves serving as the primary point of contact for clinicians, guiding them through onboarding and training, addressing their questions, and ensuring they are ready to provide care. You will also manage therapist schedules, reconcile invoices, and maintain accurate records. This remote position offers a competitive salary and benefits package. The ideal candidate possesses experience in healthcare or mental health operations, excellent communication skills, and attention to detail. Spanish fluency is preferred.

Requirements

• Prior experience in healthcare, mental health, or telehealth operations—especially in clinician onboarding or support
• Familiarity with behavioral health documentation, clinical workflows, or telehealth practices
• A high sense of ownership and commitment to supporting new clinicians in a warm, professional, and responsive manner
• Excellent written and verbal communication skills; ability to build rapport and convey clear information
• Meticulous attention to detail, especially when reviewing documents or reconciling data
• Proficiency with tools such as Google Workspace, EHR systems, scheduling platforms, and project management tools
• Ability to work independently, adapt quickly, and manage time effectively in a fast-paced virtual environment
• A reliable internet connection and a quiet, professional home workspace

Responsibilities

• Serve as the primary point of contact during the onboarding process, setting clear expectations and communicating Hazel’s clinical standards
• Guide new therapists through asynchronous onboarding and training with support from the Clinical Training Specialist
• Address frequently asked questions related to documentation, CPT codes, clinical workflows, and technology use; escalate complex clinical questions as needed
• Partner with Clinical Operations and Credentialing teams to ensure providers are clinically and operationally ready to begin care
• Manage and update therapist schedules in the scheduling platform, ensuring alignment with school-year calendars and program needs
• Coordinate with therapists and program managers to maintain accurate, optimized schedules that reflect contract terms
• Identify and flag scheduling gaps, inconsistencies, or conflicts to the appropriate internal teams
• Review therapist-submitted invoices for accuracy, focusing on alignment between session data, documentation completion, and scheduling records
• Cross-check invoices with internal platforms and escalate discrepancies to Finance or Clinical Operations as needed
• Maintain timely, professional communication with therapists to resolve invoice-related questions or issues

Preferred Qualifications

Spanish fluency (spoken and written)

Benefits

• 401k match
• Healthcare coverage
• Paid time off
• Stock options