Mental Health Provider

Summary

Join TimelyCare as a part-time TalkNow Provider and provide 24/7, 365 on-demand telehealth services to higher education students and faculty. You will act as a primary source of emotional support, offering crisis intervention, de-escalation, and triage support via phone, video, or chat. You will also develop care plans, conduct risk assessments, and document sessions in the electronic health record (EHR). This remote position requires a Master's degree in Psychology, Professional Counseling, Social Work, or Marriage & Family Therapy, strong clinical writing and assessment skills, and experience with crisis intervention and de-escalation. TimelyCare offers competitive benefits, including paid company holidays, flexible PTO, variable bonuses, health insurance, life insurance, disability insurance, 401(k) with employer match, free access to TimelyCare virtual medical and mental health support, and professional development opportunities.

Requirements

• Completion of a Master's degree (M.A./M.S.) in Psychology, Professional Counseling, Social Work, or Marriage & Family Therapy is required
• Strong clinical writing, assessment, and active listening skills
• Experience with crisis intervention and de-escalation
• Experience providing therapeutic services to young adults, adolescents, at risk populations, or have worked in a community mental health, crisis support, or college counseling environment
• Able to adapt to the needs of the members we serve
• Able to use evidence-based modalities and active listening skills in order to build rapport and progress care
• Able to remain calm and assess, triage, and document sessions with members who are potentially in crisis or are experiencing thoughts of self-harm or suicidal ideation
• Able to support members with professionalism, empathy, and an awareness of cultural humility

Responsibilities

• Provide crisis intervention, de-escalation, and triage support (via phone, video, or chat) as needed for members using TalkNow services
• Act as a primary mental health provider to support members with a person-centered, strengths-based approach
• Collaborate with members to develop care plans, progress care, and conduct risk assessments as needed
• Appropriately document sessions, assessments, and care plans in our electronic health record (EHR)
• Adhere to established standards for clinical documentation quality, HIPAA/PHI, and telehealth regulations

Preferred Qualifications

Licensed or Provisionally Licensed in North Carolina is a plus

Benefits

• Paid Company Holidays + No work on your birthday!
• Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance
• Company-paid group Life Insurance + Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match
• Free access to TimelyCare virtual medical and mental health support
• Mission-Driven Purpose with a Supportive Team Culture
• Spot Bonus for Holiday Work - $250
• APA and ASWB sponsored CE opportunities
• Candidate Referral Program