Mep Technical Support Associate

Summary

Join Budderfly, a fast-growing energy management company, as a MEP Technical Support Associate! In this remote role, you will leverage your technical expertise to diagnose and troubleshoot Budderfly's energy-saving technologies. You will support installation crews, ensure quality installations, and provide exceptional customer service. This position requires strong technical skills, experience in HVAC/R and related fields, and excellent communication abilities. Budderfly offers competitive pay, a full benefits package, and career advancement opportunities within a supportive environment. Help us reduce global carbon emissions while building a rewarding career!

Requirements

• High School Diploma and industry-specific certification
• 5+ years performing hands on work in the field with HVAC/R controls, lighting systems & controls, plumbing fixtures & accessories, and network connectivity
• 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services
• Exceptional skill in relationship building and conflict resolution with impeccable customer service
• Superior critical thinking, problem-solving / troubleshooting, organization, communication, and time management skills
• Attentive to detail and demonstrated ability to work independently and multitask in a fast-paced environment
• Strong working knowledge of Microsoft Office (including Outlook, Teams, Word, Excel), and ability to learn new software programs
• Knowledge of building codes, industry best practices, and OSHA safety regulations

Responsibilities

• Develop and maintain a thorough understanding of the entire installation process including all technical aspects, and the use of Budderfly applications, systems, and processes, similar to that of an “expert installer” (including work orders, survey tools, network connectivity, etc.)
• Support multiple on-site installation crews remotely and simultaneously, at any stage of the installation process
• Ensure consistent installation quality across contractors, crews, customers, and site types through compliance with Budderfly standards and SOP’s and adherence to industry standards and building codes
• Perform technical diagnoses and troubleshooting of installation-related escalations to bring forth resolution and inform future installations, while being both customer and contractor-facing
• Maintain a consistent and thorough log of all issues, properly escalating unresolved issues to the appropriate internal teams, while communicating with customers and contractors cordially throughout
• Communicate with customers and contractors through various channels including phone, email, and chat applications
• Maintain flexible hours to accommodate the varying schedules of contractor installation crews (including weekend and late-night work)
• Travel nationwide (up to 10% on average) for team and/or contractor trainings
• Other job-related duties may be assigned

Preferred Qualifications

Experience in the QSR, Casual Dining, and Hospitality industry

Benefits

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change