Merger, Acquisition and Divestiture Specialist

Summary

Join Global Healthcare Exchange (GHX) as a Solution Delivery professional supporting Merger, Acquisition, and Divestiture (MAD) projects. You will ensure high-quality service delivery to GHX customers, supporting rapid customer engagement and working cross-functionally to meet project timelines and address client issues. Key responsibilities include providing exceptional customer service, supporting MAD projects according to the scope of work, developing and tracking project plans, assisting with GHX functionality deployment, and maintaining project status communication. You will coordinate with other departments to meet customer objectives and contribute to operational excellence and quality improvement. This role requires a customer-focused approach, strong project management skills, and experience in healthcare IT implementation projects.

Requirements

• Customer-focused professional with a passion for excellence and extensive experience with healthcare IT implementation projects
• Exceptional client management, project management and interaction skills
• Self-motivation and a strong work ethic are essential to success
• Must possess outstanding communication, analytical, planning, coordination and negotiation skills, as well as a track record of developing and maintaining strong business relationships
• Bachelor’s degree in a related field, or combination of education and equivalent work experience
• Proven history of success (typically 1-2 years) in a customer-facing implementation or project management role, preferably in a healthcare IT environment
• Experience in working on Mergers, Acquisitions and Divestitures
• Basic understanding of health care supply chain
• Ability to configure applications, with knowledge of front-end business process applications
• Ability to manage data in Excel/import export
• Strong knowledge of project management methodologies
• Experience with project reporting
• Ability to excel in a high-energy, collaborative team environment
• Excellent interpersonal, oral/written communication, organizational, analytical and problem solving skills
• Ability to manage multiple priorities
• Dedication to customer service, with strong client management skills
• Ability to work with cross-functional teams and personnel at varying levels of the company and customer organizations
• Exceptional people and change management skills
• Proficiency in Microsoft Office applications (Word, PowerPoint, MS Project, and Excel)
• Ability to work with limited supervision
• Superior organizational and problem-solving abilities
• Strong verbal, writing and presentation delivery skills

Responsibilities

• Provides exceptional service to assigned accounts
• Supports MAD projects in accordance with the scope of work sold to the customer
• Supports rapid customer engagement for project with accelerated start dates with short duration to cutover
• Develops, tracks, and reports against customer specific project plans
• Assists customers with the deployment of GHX functionality
• Ensures customers receive value and achieves high degrees of utilization from GHX products and services
• Maintains and communicates project status, to include identifying risks and mitigation strategies
• Coordinates with other GHX departments and Solution Delivery staff members to ensure customer objectives are met
• Works towards operational excellence and continual quality improvement to drive an optimal GHX customer experience, as well as internal efficiency
• Participates with the development and maintenance of best practice implementation methodologies