MES Technical Writer-Expert

Summary

Join our team as a MES Technical Writer-Expert and contribute to the creation and maintenance of essential documentation for the NC Medicaid program. This remote position requires strong technical writing skills and experience in editing business and technical documents, including APDs, user manuals, and FAQs. You will collaborate with internal and external stakeholders, gather information, translate technical information into user-friendly language, and maintain documentation consistency. The role involves attending client meetings, creating visuals, and ensuring adherence to agency standards. Experience with Microsoft Office Suite and demonstrated technical writing experience are essential. This is a 12+ month contract position located in Raleigh, NC.

Requirements

• Proofread documents prepared by self and others for content and others to ensure content and formatting accuracy
• Ability to execute against multiple priorities/projects
• Proficient with Microsoft Office (i.e., Word, Power Point, Excel) SharePoint
• Ability to write clearly and concisely with excellent grammar, good writing skills and communication
• Ability to work with subject matter experts and cross-functional teams, facilitate and develop detailed meeting minutes
• Demonstrated ability to adapt to shifting priorities, change, stress and to find appropriate balance between the needs of the organization, others a
• Ability to create and deliver PowerPoint presentations, and standard operating procedures (SOPs)
• Demonstrated Technical Writing Experience
• Content writing, including user manuals, APD guides, FAQs and meeting minutes

Responsibilities

• Edit business and technical documents, APDs, attend meetings, take meeting minutes, collaborate with internal and external stakeholders, project teams, technical teams, vendors, contract and budget offices, and other key stakeholders to complete a technical review of MES program levels documents required by Centers of Medicaid and Medicare Services (CMS)
• Content writing, including user manuals, editing APDs, user guides, and FAQs, etc
• Collaborate with internal teams to gather information and understand documentation requirements
• Translate technical information into easy-to-understand language for end users
• Taking meeting minutes and distributing to stakeholders
• Maintain and update existing documentation to reflect changes
• Create diagrams, flowcharts, and visuals to support written content
• Ensure consistency in style, tone, and formatting across all documentation
• Utilize tools, templates, and developed methods to keep abreast of project activities across the program
• Organize material and complete writing assignments according to agency standards regarding order, clarity, conciseness, style, and terminology
• Attend client meetings to stay informed of current activities in NC Medicaid
• Other duties as assigned

Preferred Qualifications

• Strong organizational and communication skills
• Ability to interact with staff and management at all levels of an organization
• Understanding of Information Technology terms and concepts
• Prior edit experience with APDs, RFPs, contracts and amendments