Microsoft 365 Consultant/Engineer

Summary

Join Unit4, a fast-paced, growing cloud company revolutionizing ERP software, and become a key member of our team. As a Microsoft 365 specialist, you will act as the primary contact for service escalations, troubleshoot issues, and provide second-level support. You will perform ongoing administration and maintenance of our Microsoft 365 tenant, leveraging your expertise in various Microsoft 365 products. Your responsibilities include designing, building, and maintaining applications optimized for productivity and collaboration, as well as conducting training sessions and providing user support. This role requires a strong understanding of the Microsoft 365 platform and experience troubleshooting related platforms. Unit4 offers a supportive and inclusive work environment with a host of benefits and development opportunities.

Requirements

• Have working knowledge of Microsoft 365 platform products
• Have 2 or more years of experience in infrastructure/systems environments role e.g. managing Office 365, Power Apps, business productivity products like Exchange, SharePoint
• Have knowledge and experience troubleshooting these platforms: Microsoft Exchange, Active Directory, DNS, SharePoint, Teams
• Be willing to share knowledge, advise, design solutions, collaborate with business to help them improve the productivity
• Have excellent communication skills to effectively interact with clients and understand their requirements. Ability to collaborate with cross-functional teams and provide training and support to end-users

Responsibilities

• Act as the primary contact for service escalations and issues troubleshooting, providing second-level support and coordinating with third-level MS specialists
• Resolve client connectivity, client software distribution, and mobile installation issues using Microsoft 365 support tools to investigate Office 365 service reports, auditing logs and third-party service reports
• Perform ongoing administration and account maintenance of the Microsoft 365 tenant, reflecting the ability to solve problems quickly, develop workflow and processes for operation teams, and automate processes through writing and maintaining custom PowerShell scripts to remediate any open issues
• Possess a broad knowledge of key end-user scenarios and technical architecture for Microsoft 365, Exchange Online, SharePoint, Power Automate, Microsoft Graph, and other Microsoft 365 platform products in order to provide consultancy services (requirements gathering, guidelines, installation, integration, migration..)
• Actively participate in projects to provide technical guidance on Microsoft 365 offerings
• Track industry trends and maintain knowledge of new Microsoft technologies
• Be proficient in designing, building, testing, and maintaining applications and solutions that are optimized for productivity and collaboration needs using the Microsoft 365 platform
• Conduct training sessions and provide user support to ensure the smooth adoption of Office 365 services
• Educate users on best practices, collaboration features, and productivity tools available in Office 365

Preferred Qualifications

Have Microsoft Certifications, such as M 365 Certified: Enterprise Administrator Expert, M365 certified: Security Administrator Associate, M365 certified: Teams Administrator Associate, or similar certifications

Benefits

• A culture built on trust - giving you the freedom and autonomy to be successful
• Balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being
• Talented colleagues, role models, and mentors - work, learn, and be inspired by some of the best talents in the software industry
• A commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet
• A safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4