Middle System Administrator, MDM Specialist

Summary

Join our leading trading platform's IT Services team as a highly skilled System Administrator. You will provide technical and administrative support for corporate devices and contribute to Identity Management services using Okta. Key responsibilities include managing MDM operations, resolving escalations, and performing system updates. You will also plan and implement innovative MDM solutions using ManageEngine. This role requires extensive MDM experience, strong technical expertise in Mac OS and Windows, and the ability to work independently. We offer a competitive benefits package including annual bonuses, comprehensive insurance, generous leave, flexible work arrangements, and unique perks.

Requirements

• Experience with ManageEngine and its MDM suite
• Advanced knowledge and hands-on experience (2+ years) with Mobile Device Management (MDM) systems, including device control, deployment, and support
• Proven ability to supervise MDM operations, including mentoring and coaching team members
• Familiarity with best practices for MDM service implementation and ongoing optimisation
• Strong technical expertise in Mac OS and Windows at a senior administrator level
• Ability to self-direct, prioritize, and manage tasks with minimal supervision
• Commitment to keeping documentation up to date

Responsibilities

• Administer and manage Mobile Device Management (MDM) systems, including device enrollments and deletions, ensuring all implementations align with corporate security policies and standards
• Collaborate with the Service Desk and Security Team to define device management requirements, engineer appropriate solutions, perform pilots, implement changes, and provide post-release support
• Develop and maintain comprehensive documentation, including conceptual descriptions, task-based procedures, configurations, and reference guides
• Utilise company ticketing software to track, manage, and document the problem-solving process for system-related issues
• Generate and provide regular reports to management on device and system performance, adherence to security policies, and operational efficiency
• Support ticket resolution by assisting IT staff during the process and ensuring effective communication with end users throughout the ticket lifecycle

Preferred Qualifications

• Experience in scripting and implementing scripts for MDM systems
• ManageEngine Certified Admin/Certified Expert certification

Benefits

• Annual Bonus based on the performance review cycle
• Family Medical Insurance, Pension Fund, MyBenefit system and MultiSport+ card for CoE
• Generous Annual Leave Policy
• Flexible working model - office, hybrid or remote
• Comprehensive Workation Policy with 30 remote days available for your preferred destination
• Possibility of taking two additional days of paid leave per year to dedicate to volunteering efforts