Mid-Market Account Manager

Summary

Join Uberall's North American team as a Mid-Market Account Manager and drive revenue growth from existing clients. You will build strong client relationships, provide expert advice, and help clients achieve their business goals using Uberall's platform. Responsibilities include serving as the primary point of contact for client management, identifying growth opportunities, and achieving customer retention and growth targets. You will leverage internal tools, deliver executive business reviews, and collaborate with cross-functional teams. Uberall offers a competitive compensation and benefits package, including flexible work arrangements, a supportive culture, and professional development opportunities.

Requirements

• Significant experience in professional client relationship management, with the ability to plan, strategize and engage at a senior (VP/C) level
• Excellent listening, negotiation, and presentation abilities, demonstrating an ability to influence clients and other stakeholders
• Proven ability to prioritize and juggle multiple projects at a time, while maintaining sharp attention to detail
• Able to take accountability and proven track record of meeting and exceeding individual revenue growth targets
• Experience working for/with large or SMB customers, ideally in the SaaS industry.  Proven track record interfacing with customers to demonstrate the value of a service or software
• English (must have)

Responsibilities

• Serve as the lead point of contact for all customer commercial and strategic Account Management matters
• Build and maintain strong, long-lasting client relationships with the accounts at all levels; be a trusted advisor to ensure successful account plan execution and business growth
• Drive long-term partnership value by developing an understanding of client's business, their key company initiatives, their challenges, KPIs, goals, and ROI metrics
• Identify, nurture, and develop growth opportunities within your customer portfolio, maximizing revenue generation from each account
• Achieve your customer retention and growth targets by, a) independently managing and prioritizing your book of business, b) building long-term account plans and c) identifying risks or gaps that need to be escalated with the leadership team
• Successfully leverage all internal tools at your disposal to optimally manage your opportunity pipeline, including platforms like Salesforce, Ebsta, and the AM / CS playbooks
• Own the creation and delivery of quarterly and annual executive business reviews, engaging with senior executives (VP & C-level) to strengthen our relationship and grow an incremental business
• Drive adoption of Uberall technologies, and actively promote Uberall’s offerings and value to clients to identify ways of driving more revenue. Curate and communicate expertise based on best practices, client success stories, and competitive landscape
• Liaise with cross-functional internal teams (Customer Success Management, Customer Operations, Pre-Sales & Product) to ensure best-in-class service.  Represent the client needs with other functional teams and provide input to the Product team to help shape our development roadmap

Benefits

• A mission with meaning and purpose
• A truly human culture
• Flexibility to fit your lifestyle
• A piece of the pie
• Emotional and intellectual connection
• Health and Wellness
• All-access pass
• Everyday growth
• Top-of-the-line tech