Mid-Market CDM

Summary

Join User Interviews as a Customer Development Manager to expand and renew mid-market accounts, develop long-term relationships with customers, and champion their needs.

Requirements

• 2+ years selling SaaS to mid-market companies
• Experience generating your own opportunities (via low touch and high touch)
• Entrepreneurial, analytical, and a good communicator
• Self-starter, able to work on multiple things at once
• Organized
• Excited about being remote
• Can wrestle clarity from ambiguity
• An excellent communicator (written and verbal)
• Believes companies should be obsessed with their customers!
• Candidates must be authorized to work in the United States without any Visa Sponsorship

Responsibilities

• Consistently exceed your quarterly expansion and retention quotas
• Develop long-term and collaborative relationships with your customers
• Work closely with our CS team to ensure your accounts are being activated and expansion opportunities are being discovered
• Prospect and outreach to new teams and their subsidiaries (we use Apollo, Sales Navigator, and Outreach for that work)
• Champion the needs of our customers, sharing key insights internally
• Become a product expert able to demo our products with confidence
• Own your own metrics: utilize Salesforce and internal reporting to celebrate your strengths and identify opportunities for improvement
• Manage your pipeline (great notes, accurate deal info, up-to-date next steps, multi-threaded opportunities, validated close dates)
• Support your fellow CDMs with encouragement, feedback, and tactics sharing
• Represent User Interview at conferences
• Navigate legal and security procurement with urgency and a high degree of accuracy

Preferred Qualifications

Experience selling tools to research, marketing, design, or product teams

Benefits

• $125,000 OTE (50% base / 50% commission)
• Commission paid quarterly
• Stock options for every employee
• 100% premium covered medical & dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + annual employer contribution
• 4 weeks of PTO to start + accrue an additional day each year
• Unlimited wellness days. Sick? Doctors appointment? Mental health day? We’ve got you covered
• Flexible, paid parental leave
• $250 office setup budget
• $100 annual learning & development stipend
• $50/month Work From Home stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual team retreat (virtual and in-person options)