Mid-Market Customer Success Manager

Summary

Join Newsela's Customer Success team as a Mid-Market Customer Success Manager, partnering with district leaders in California, Oklahoma, and Iowa to achieve their goals using Newsela. You will build partnership plans, leverage data and insights to drive product adoption, renewal, and expansion, and manage the customer journey. Close collaboration with the Professional Learning team ensures effective professional development training. This role offers the opportunity to influence how districts engage with Newsela, impact education, and build outcome-oriented partnerships. The ideal candidate has 3+ years of EdTech account management experience, excels at client success planning, and possesses strong product knowledge and relationship-building skills. Compensation includes a base salary of $75,000-$80,000, on-target commission of $20,000, and incentive stock options.

Requirements

• Have 3+ years experience managing a portfolio of accounts in EdTech and have demonstrated the ability to drive revenue through growth, retention, and expansion
• Be meticulous about understanding your clients’ goals and be their biggest advocate in ensuring they achieve them
• Be experienced in client success planning, and be able to ask discovery questions, actively listen, and synthesize client goals
• Leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with
• Have a mastery in strategically planning and executing your client interactions, regularly checking the pulse and proactively reaching out to them to ensure satisfaction and renewals
• Experience owning renewals as a CSM at an EdTech company is required
• This role requires PST working hours

Responsibilities

• Manage a portfolio of mid-market accounts in California, Oklahoma, and Iowa
• Work with districts to identify their goals and intended use with Newsela, and build out a partnership plan to achieve those goals
• Leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion
• Manage customers as they go through the Newsela Customer Journey, and ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle
• Partner closely with our Professional Learning team to ensure professional development training is meeting the specific needs of your clients

Preferred Qualifications

Gainsight and Salesforce (SFDC) experience is a plus

Benefits

• Base salary: $75,000 - $80,000
• On-target commission: $20,000
• On-target earnings : $95,000 - $100,000
• Total compensation for this role also includes incentive stock options and benefits
• Access to the world’s leading medical experts for healthcare (pets included!)
• Discounts and resources to stay healthy: mind, body, and soul
• Almost all of our roles are fully remote - tech stipend included!
• Supplemental programs and time off to take care of your family and yourself
• Flexible PTO to recharge, including Sabbatical Leave
• Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes
• Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality