Mitel System Engineer, VoIP Engineer

Summary

Join our team as a Remote Mitel System Engineer/VoIP Engineer, working remotely in the EST or CST time zone on a full-time or contract basis. You will maintain, manage, and support telecom client infrastructure, ensuring smooth operation of phone systems. Responsibilities include troubleshooting technical issues, implementing upgrades and configurations, and managing user accounts. The ideal candidate possesses strong Mitel phone system management experience, a solid understanding of VoIP technologies, and excellent troubleshooting skills. A Bachelor's degree in a related field or equivalent experience is required.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Proven experience managing Mitel phone systems
• Strong understanding of VoIP technologies and telephony protocols (SIP, H.323, etc.)
• Familiarity with networking concepts, including LAN/WAN, QoS, and firewall configurations
• Excellent troubleshooting and problem-solving skills

Responsibilities

• Maintain, manage, and support Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center
• Monitor system performance, ensuring high availability and reliability
• Perform regular system upgrades, patches, and configuration changes
• Troubleshoot and resolve telephony issues, including hardware, software, and network-related problems
• Manage user accounts, extensions, call routing, and voicemail configurations
• Document system configurations, changes, and procedures