Blaze is hiring a
Moderator Support Agent

Summary

The job is for a Moderator - Support Agent at Blaze, a rapidly growing online casino in LATAM. The role involves welcoming and engaging customers, responding to their requests or concerns via chat or email, maintaining platform cleanliness, ensuring adherence to game rules, and providing accurate product information. The ideal candidate is a native Portuguese speaker, fluent in English, proficient in typing and computer navigation skills, customer-oriented, with excellent communication and problem-solving skills. The work schedule is 40 hours per week, potentially up to 44 hours, and the position is fully remote with paid time off.

Requirements

• A native Portuguese speaker
• Fluent English speaker
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule, weekends and holidays

Responsibilities

• Welcome and engage customers in conversation
• Respond to requests and/or concerns via chat or email
• Build positive relationships by going above and beyond with customer service
• Maintain and keep platforms free from any inappropriate or illegal content
• Ensure that the customer adheres to the game rules and regulations

Benefits

• Work Schedule: 40 hours per week, potentially up to 44 hours
• 100% Remote work
• Paid time off