Mortgage Hazard Insurance Specialist

Summary

Join Valon as a Mortgage Hazard Insurance Specialist and ensure accurate property insurance coverage on mortgaged properties. Monitor insurance coverage, verify documents, and process renewals and cancellations. Coordinate force-placed insurance when needed and respond to borrower inquiries. Collaborate with insurance companies and internal departments to resolve discrepancies. Maintain accurate records and support the escrow analysis process. This remote position requires strong attention to detail, excellent communication skills, and proficiency with Google Suite.

Requirements

• High school diploma or equivalent required
• At least 1 year of work experience in a professional environment (e.g., customer service, administrative support, insurance, banking, or real estate)
• Strong attention to detail and organizational skills
• Proficient with Google Suite
• Excellent verbal and written communication skills
• Ability to prioritize tasks and work in a fast-paced environment

Responsibilities

• Monitor insurance coverage on all properties within the mortgage portfolio to ensure compliance with investor guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA)
• Review and verify hazard insurance documents for completeness, accuracy, and appropriate coverage amounts
• Track and process insurance renewals, cancellations, and reinstatements
• Disburse hazard insurance premiums from escrow accounts in a timely manner
• Coordinate force-placed insurance when borrower-provided coverage lapses, ensuring compliance with applicable laws
• Respond to borrower inquiries regarding insurance coverage, disbursements, and escrow accounts
• Work closely with insurance companies, agents, and vendors to resolve discrepancies and update records
• Maintain accurate records of insurance policies and track status in the servicing system
• Support the escrow analysis process with up-to-date insurance premium data
• Collaborate with Loss Draft and Claims departments on insurance claim-related issues
• Assist in audits and regulatory reporting as required

Preferred Qualifications

• Experience working in a mortgage servicing, property insurance, or escrow-related environment
• Familiarity with escrow accounts and lender-placed insurance processes
• Knowledge of servicing systems like Black Knight (MSP), or similar platforms
• Exposure to investor guidelines from Fannie Mae, Freddie Mac, or FHA/VA
• Experience communicating with insurance carriers or understanding of insurance declarations and coverages
• Career interest in compliance, operations, or mortgage servicing

Benefits

• Competitive salary and 401k plan
• Comprehensive medical, dental, & vision benefits
• In-office snacks and drinks, and Bagel Fridays
• Pre-tax deductions for public transportation, rideshare services, and parking expenses
• Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• 17 days paid time off, sick days, and 11 company holidays
• 12 weeks off for both birthing and non-birthing parents - fully paid