MS D365 Technical Expert

Summary

Join Control Risks as a Dynamics 365 F&O and HR Module expert, contributing both technical and functional expertise to enhance business performance. This hands-on role involves configuration, implementation, and support of Dynamics 365 solutions, requiring strong communication and strategic thinking. You will collaborate with various teams, analyze business processes, and develop optimization strategies. The position can be based in Delhi or Mumbai, or fully remote outside these areas. Responsibilities include working with the D365 Solution Architect, business teams, and stakeholders to deliver D365 initiatives, maximizing system utilization, and providing go-live and post-live support. You will also be involved in data migration and assisting with platform releases.

Requirements

• 3+ years of experience configuring and implementing Dynamics 365 Finance and Operations
• Bachelor’s degree in accounting or finance preferred and 3+ years relevant work experience and relevant college coursework in computer science, information technology or a related area; or Bachelor’s degree in Computer science or Information systems / Engineering and 5+ years relevant work experience and relevant college coursework in business, accounting, finance, or a related area
• Good knowledge of D365 F&O (mandatory)
• Proven experience in business analysis with organisations of various size and complexity
• Business process mapping and optimisation
• Excellent problem-solving and analytical skills
• Experience leading ongoing reviews of business processes and developing optimisation strategies
• Good interpersonal skills, possessing the confidence to build relationships with all levels of stakeholder
• Must have in depth knowledge of Dynamics 365 F&O
• In depth understanding of ERP applications

Responsibilities

• Work closely with the D365 Solution Architect to support the delivery of D365 initiatives - with a stronger focus on F&O
• Work with the Business Teams to understand opportunities / requirements, develop user stories in DevOps (or ITSM) and define product backlog
• Inspire the business through demonstrations of the possibilities of D365 F&O (more important), CE & HR modules and their wider capabilities / integration to meet Control Risks needs and strategic ambitions
• Maximize the use of D365 F&O, CE & HR partnerships and take a configuration first approach within the system vs overly customised. Strive for a vanilla solution wherever possible
• Support the teams with regression testing of solution, UAT, and training. Debug bugs
• Develop functional designs, test plans and scripts where applicable
• Drive innovation such a building, customising and configuring the system as well as utilising for example Power Platform into your POC solutions
• Go-live and post-live support
• Resolve tickets and issues raised by Business Teams in accordance with internal service levels, processes, and procedures
• Prepare and represent D365 F&O, CE & HR changes at CAB
• Advise customers on best practices for D365 F&O, CE & HR processes, user interface and architecture
• Advise on complex D365 F&O, CE & HR cases and propose comprehensive solutions
• Work with Strategic Transformation teams on ad hoc projects as a SME utilisation resource from Enterprise Apps team to complete project tasks on time and within budget
• Develop solutions that improve the efficiency and capability of F&O system users
• Implement product best practices based on Microsoft Dynamics standards and supported configurations
• Become the subject matter expert in cross-functional projects to represent the requirements and expectations of the tech and business teams
• Help and guidance with training SME’s in areas specific to their BAU activities
• Work closely with the D365 technical delivery manager on areas that require further engagement with the business
• Work with the business SME’s, help with knowledge, answer questions, drive a knowledge base
• Supporting on surrounding application projects
• Help contain and manage DevOps items and ensure awareness of risks and work items being delivered is given to the managers
• Assisting in the platform releases (upgrades) with regression testing and working with the business to arrange functional tests
• Data migration: Assist with the facilitation of data sets for ETL activities, working with the business teams
• Facilitate the collection of diverse data sets from different sources and provide insight into the data based on business needs/requirements. Translate data analysis into impactful insights

Preferred Qualifications

• Understanding of D365 CE (PSA) & HR
• Good grasp of new and emerging technology trends