Lumata Health is hiring a
mVT Specialist

Summary

The job is for a mVT Specialist at Lumata Health, a company focused on virtual care management for chronic eye diseases. The role involves patient onboarding, support, and engagement through regular phone calls and the use of a mobile app. The position is full-time and remote.

Requirements

• COA certification preferred (but not required)
• Minimum of 2 years in a patient-facing role within a healthcare setting, with a focus on patient education and support. Experience in Ophthalmology is preferred
• Proficiency in using mobile applications and digital health tools
• Excellent verbal and written communication skills
• Strong interpersonal skills with a patient-centric approach
• Strong organizational and documentation skills
• Understanding of regulatory requirements related to patient data and confidentiality

Responsibilities

• Call patients who are eligible for mVT and help them install and use the app to monitor their vision
• Follow up (via phone and/or text) with patients who are non-adherent with testing through the app
• Ensure seamless communication between patients, Care Coaches, and healthcare providers
• Resolve 95% of basic technical issues independently and escalate complex problems appropriately
• Complete required mVT training videos
• Create and maintain internal mVT-specific training documentation
• Stay up-to-date with app changes and updates
• Collect mVT program feedback from patients and providers and collaborate on at least two improvement initiatives quarterly

Benefits

• Medical insurance for full-time employees
• 8 paid holidays
• Discretionary time off (DTO)
• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development within organization
• Referral program
• Vision insurance
• Employee Wellness Program