Enova International is hiring a
NetCredit Application Support Representative
Enova International
Summary
The role is for an Application Support Representative at Enova International, a financial technology company. The position involves handling inbound calls to assist customers with loan applications. It requires experience in a call center setting, proficiency in phone communication, familiarity with CRM systems, customer-centric approach, strong multitasking abilities, and adaptability to various personality types. The role is entirely remote but requires the candidate to reside within 100 miles of either Chicago, IL, or South Jordan, UT. Benefits include health insurance, retirement benefits, paid time off, remote work, flexible hours, bonuses and incentives, professional development opportunities, wellness programs, family and parental leave, and more.
Requirements
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Strong multitasking abilities, adept at setting priorities and managing time effectively
Responsibilities
- Effectively manage incoming calls, assist customers in navigating the loan application process
- Guarantee customer contentment by explaining the distinctive features and advantages of Enova's products and services
- Initiate proactive outreach to customers as needed, encouraging them to finalize their loan applications
- Uphold exceptional customer service standards through articulate and effective verbal and written communication
- Keep customer accounts meticulously updated with accurate information
Benefits
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!