NetSec Security Engineer IV

Summary

Join Rackspace as a Network Security Engineer and provide high-level technical support to customers via phone, ticketing system, and automation. You will own complex customer issues, keeping customers updated throughout the resolution process. The role involves troubleshooting network environments, supporting Rackspace Cloud products, adhering to security policies, and building and maintaining multi-cloud infrastructure. You will also prevent security gaps, ensure operational efficiency, and collaborate with other engineers and account managers. Work location is flexible, with options for in-office and remote work depending on proximity to a Rackspace office.

Requirements

• Minimum of eight years’ successful experience as a NetSec Engineer
• Bachelor's Degree required, preferably in field related to role. At the manager’s discretion, additional relevant experience may substitute for a degree requirement
• Required: CCNP/IE and F5
• Advanced knowledge of the principles of customer service management and delivery
• Demonstrated experience with customer retention (CRM)
• Must have the experience with… AI/Machine Learning, Cloud Computing, Cybersecurity, DevOps Coding Skills, and Network/Systems Skills

Responsibilities

• Take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution
• Troubleshoot customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues
• Support many elements of the Rackspace Cloud product portfolio, including RackConnect
• Adhere to company security policies and procedures and any other relevant policies and standards as directed
• Build, secure, and maintain our multi-cloud infrastructure across AWS, Azure, GCP, and OCI. Ensure secure connectivity, rapid troubleshooting, and infrastructure scalability while supporting key initiatives like the Public Cloud Edge Security Service (PCESS)
• Prevent security gaps, maintain operational efficiency, and ensure continued innovation in multi-cloud networking and edge security
• Configure, troubleshoot, and take escalations for Firewalls & Load Balancers, Windows/Linux system administration, or Cloud Native Tooling
• Create documentation for support and operations tasks regarding the above tools
• Mentor and train junior Rackers
• Configure, plan, install, maintain, and optimize network systems, equipment, and applications ensuring network protocols and security policies are used effectively
• Solve engineering problems through the ownership of level appropriate customer requests and issues, seeing them through to resolution
• Design, schedule and coordinate maintenances
• Engineer and implement customized security solutions
• Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
• Collaborate and share knowledge with other Engineers on the support floor