Network Technician

Summary

Join First Focus, Australia's leading Managed Service Provider (MSP), as a Network Technician! Based in the Philippines (Ortigas/Alabang, with work-from-home options), you will provide advanced network technical services to clients in Australia and New Zealand. This role requires 5+ years of network administration experience within an MSP or IT outsourcing environment, along with expertise in various networking technologies (Cisco, Fortinet, etc.). You will support network infrastructures, collaborate with a high-performing team, and troubleshoot network issues. First Focus offers excellent benefits, including a hybrid work arrangement, paid study days, HMO coverage, and various bonuses and incentives.

Requirements

• 5+ years' Network Administration experience, preferably within a Managed Service Provider (MSP) or IT outsourcing environment
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Proven hands-on experience with enterprise networking technologies and solutions from vendors such as Fortinet, Cisco, Cisco Meraki, Unifi, Aruba, and Palo Alto
• Strong knowledge of routing, switching, wireless networking, firewall configuration, SD-WAN technologies, and advanced network security best practices
• Cisco CCNA Routing and Switching certification
• Experience working with an IT outsourcer or Managed Service Provider
• Experience working in client-facing roles, providing technical expertise, documentation, and support to both technical and non-technical stakeholders
• Excellent English written and verbal communication skills, with the ability to clearly articulate solutions and collaborate effectively with teams and clients

Responsibilities

• Manage and support Network technology and associated basic project delivery for First Focus in line with the strategic direction of the business
• Support scalable, secure, and highly available network infrastructures for both First Focus and its diverse client base
• Collaborate as part of a high-performing Network Engineering team to deliver network solutions that align with client objectives, business needs, and strict SLAs
• Support the deployment and configuration of enterprise networking technologies including routing, switching, wireless, and firewalls across multi-vendor environments
• Provide proactive operational network management, monitoring, and optimization for client networks to ensure maximum uptime and reliability
• Troubleshoot and resolve network and service issues, ensuring minimal downtime and efficient resolution
• Configure, install, and maintain a variety of network devices and services (routers, switches, firewalls, load balancers, VPNs, QoS, SD-WAN, etc.)
• Perform routine network maintenance and system upgrades, including service packs, patches, hotfixes, and security configuration updates via both automation via Solarwinds Orion NCM and manually

Preferred Qualifications

• Other Aruba, Cisco or Fortinet NSE Certifications
• Experience with SolarWinds Orion and NCM or other monitoring and automation services

Benefits

• Hybrid working arrangements
• 1 paid study day every month
• Support employees towards certifications and qualifications - we will pay for the exam and will also give you a pay rise for achieving certs (conditions apply, of course)
• HMO from the first day of your employment
• Addition of one (1) dependent (e.g., your spouse) to the Company's HMO policy (which includes medical coverage plus dental benefits package) on the first day of your employment
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counselors
• Dayshift, weekends off* plus 25 days paid days leave annually
• Employee Referral Program (Php 20,000)
• Employee MVP Award (Php 10,000)
• Social events, End of Financial Year and Christmas
• Employee Profit Sharing*
• Loyalty bonus for long-term employees*