ConnectOS is hiring a
NOC Engineer L2

Summary

The job is for a Network Infrastructure/Network Operations Center role in a Managed Services Global Environment. The employee will manage client's infrastructure, identify and action major incidents, provide excellent customer service, and ensure the integrity of the environments managed on behalf of clients.

Requirements

• Tertiary Qualifications in Information Technology, Computer Science, Computer Engineering, Information Systems, or any related field
• Proven experience in Network Infrastructure/Network Operations Center/ Network technician role preferably within a Managed Services Global Environment
• Formal training and certification in an industry technology (e.g .CCNA or CompTIA N+) mandatory
• Experience and understanding of a range of the following technologies: Microsoft Windows including Active Directory, DNS,DHCP, Microsoft Exchange and/or other messaging environments, Network and Windows Security, Storage and Commercial Backup Technologies (e.g. Veeam, Shadowprotect, Datto, Commvault, Backup Exec), Firewalls such as, Palo Alto, FortiGate, Cisco ASA etc, Cisco routers/switches, Citrix, VMware, Anti-Virus Technologies, Remote Monitoring and Management (RMM) Tools such as Solarwinds N-Central, Orion, LogicMonitor, Kaseya, Connectwise
• Experience administering Windows Server environments
• Good problem analysis and resolution skills
• Excellent communication skills, ability to interact with team members, client representatives, and vendors to achieve problem resolution

Responsibilities

• Identify and action all incoming major incidents from our monitoring tools in a rapid manner
• Manage our client’s infrastructure according to the satisfaction of our customers in line with our contractual commitments
• Work autonomously, managing alerts, phone calls, backups, etc. to resolution within SLA
• Provide excellent customer service and communication to all clients
• Ensure the integrity and validity of the environments managed on behalf of company’s managed clients
• Support all best practice design, implementation, and management of managed infrastructure solutions
• Identify and provide insight to internal stakeholders on recurring incidents and assist in the root cause resolution where required
• Ensure organization is meeting its obligations in regard to Service Levels Network performance and configurations
• Work effectively with the team in transitioning the workflow through to colleagues in the 24-hour roster with clear notes, instructions and info for handover
• Provide 2nd and 3rd level technical support on Incidents and Requests raised by our customers via email, portal or phone call
• Work Closely with ISC Network engineers to resolve the issues
• Rapidly respond and work to resolve incoming alerts generated from our monitoring tools
• Managing major/critical incidents and communicating updates to key stakeholders
• Performing Event management (monitoring and actioning events that happen within both our and our client’s infrastructure environments)
• Performing initial triage on all networking outages, including L1 troubleshooting and raising cases to the Vendor where applicable
• Assisting in managing the day-to-day monitoring of client backups

Benefits

• Temporary Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA