TEAL is hiring a
NOC L1 Technician in India

Summary

Teal Comm is seeking a NOC Technician to monitor, troubleshoot, and maintain their infrastructure and network systems. The role requires attention to detail, strong communication skills, and experience in technical roles, preferably in the telecommunications or IoT industry. The position is full-time and involves working in a 24/7 rotating schedule.

Requirements

• Extreme attention to detail, task and process discipline, and thorough documentation abilities
• Understanding of event, incident and problem management, SLA’s, uptime, and service restoral
• Previous technical roles, including or similar to, NOC technician. Experience in the telecommunications and/or IoT industry preferred
• Experience or familiarity with monitoring tools and methodologies
• Understanding of network topologies, preferably mobile/cellular/wireless, network protocols, AWS cloud environment, OS, database structure, and application frameworks
• Strong written and verbal communication skills
• Experience working with US companies and management teams
• Ability to work with cross-functional teams and interact at all levels of the organization
• Strong analytical and problem-solving abilities
• Effective communication skills for interacting with both technical and non-technical stakeholders
• Ability to work in a fast-paced, 24/7 operational environment
• High school diploma or equivalent; associate or bachelor's degree in a related field is a plus
• Technical certifications such as CompTIA Network+, Cisco CCNA, or equivalent are advantageous

Responsibilities

• Monitor Teal infrastructure, network and system performance using specialized network monitoring tools
• Detect and analyze network, system, and service anomalies, outages, and performance degradation
• Respond to alarms, alerts, and incidents promptly to minimize downtime
• Investigate and diagnose network, system, and service issues, including connectivity, latency, application issues, and dependent partner issues
• Escalate complex issues to higher-level technical teams if necessary
• Collaborate with colleagues to resolve issues efficiently and effectively
• Document incidents, issues, and resolutions in detail through established processes using work management systems
• Follow established procedures for incident escalation and communication
• Respond to inquiries and provide timely technical assistance to internal teams including Teal’s customer support
• Collect and provide regular data and reporting and assist with additional requests for information
• Perform and support routine maintenance tasks, such as software releases, patches, and configuration changes
• Assist in post-change testing for operational validation
• Communicate effectively with team members, engineering, support, and vendors regarding service status and incidents
• Coordinate with other Teal teams to ensure timely incident resolution and maximize service uptime
• Serve as intermediary communication between engineering and Teal org providing information, status, next steps, and estimated restoral during escalated incidents
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
• Document shift activities and handoffs for NOC team
• Contribute to NOC runbook and knowledge base articles for reference

Benefits

Must be able to work a flexible 24/7 rotating schedule