Trafilea Tech E-commerce Group is hiring a
NOC Leader, Remote - Argentina

Summary

The job is for a Technical Leader in the IT department of Trafilea, a global e-commerce group focusing on intimate apparel and beauty sectors. The role involves managing the NOC, troubleshooting issues, optimizing performance, and leading the transition to NOC 2.0.

Requirements

• Proven experience leading a NOC or similar operational role
• Proven experience operating Microservices over AWS
• Background in 24/7 operations is essential
• Strong troubleshooting and problem-solving skills
• Excellent communication skills to liaise with cross-functional teams
• Ability to convey technical information to both technical and non-technical stakeholders
• Advanced proficiency in English, both written and verbal
• Demonstrated leadership experience, particularly in driving operational improvements
• Ability to inspire and guide a team toward achieving common goals
• Proactive mindset towards embracing and implementing new technologies
• Track record of contributing to the evolution of operational processes

Responsibilities

• Oversee the day-to-day functioning of the NOC
• Respond promptly to incidents, troubleshoot issues, and implement timely resolutions
• Collaborate with IT and other relevant teams to optimize NOC performance
• Utilize tools such as Datadog and PagerDuty to monitor the health and performance of the e-commerce infrastructure
• Implement proactive measures to prevent potential issues and downtime
• Analyze and report on key performance indicators related to NOC operations
• Lead the transition to NOC 2.0 by introducing advanced monitoring solutions and methodologies
• Work closely with the IT team to integrate NOC 2.0 seamlessly into existing operations
• Train the stakeholders on the new systems and processes
• Identify areas for improvement within the NOC framework and develop strategies for enhancement
• Conduct regular reviews of NOC performance and implement iterative improvements
• Stay informed about industry best practices and emerging technologies relevant to NOC operations

Preferred Qualifications

• Experience in e-commerce operations
• Proficient in using infrastructure monitoring tools such as Datadog or New Relic

Benefits

• Collaborate with world-class talents in a data-driven, dynamic, energetic work environment
• Opportunity to grow and develop both professionally and personally
• Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion
• Openness to new ideas and initiatives
• Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy and more!
• We've been recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers