Noc Representative

Summary

Join Vyve Broadband, a leading broadband provider, as a Network Operations Center (NOC) technician. You will provide front-line operations and engineering support to ensure uninterrupted services. Responsibilities include troubleshooting and resolving issues related to commercial optical, carrier, VIP, and fiber-based products, ensuring service reliability, and collaborating with other teams. The role requires fundamental technical knowledge, strong communication skills, proficiency with various software and tools, and the ability to follow documented processes. Vyve offers a friendly work environment, communication and training, a great benefits package, courtesy cable, and a growth-oriented culture.

Requirements

• Comprehension of fundamental technical concepts with analytical, organizational and time management skills
• Interpersonal communicator with effective issue resolution and critical thinking skills
• Proven ability using email, ticketing systems, monitoring software, web portals and technology-specific diagnostic tools
• Ability to read and follow documented processes and procedures
• Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio
• Effective written and spoken English communication skills with all levels of an organization

Responsibilities

• Follow company guidelines, policies, and procedures
• Encourage company-wide excellence and growth by actively and consistently supporting all technical efforts to enhance and simplify the client experience
• Drive the operations center efficiency by performing routine and documented functions and troubleshooting escalations
• Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts
• Ensure accuracy of master service agreements (MSAs) and service lease agreements (SLAs) through service monitoring, assurance and reliability for carrier and commercial clients
• Resolve undocumented or highly complex issues by identifying and executing processes and procedures and escalating them to higher level technical resources as needed
• Maximize project productivity through collaboration with other groups and communicating issues and project status

Benefits

• A friendly and fun work environment
• Communication and training
• Great benefits package
• Courtesy cable (in our markets)
• A culture that encourages growth