Noc Technician

Summary

Join PEAKE Technology Partners as an Independent Contractor and contribute to our leading Healthcare IT Support team in Maryland, D.C., and Northern Virginia. You will be responsible for monitoring systems, resolving alerts, and addressing end-user issues. This role involves collaborating with the overnight team, performing maintenance tasks, and identifying recurring issues. As an independent contractor, you will manage your own taxes and health benefits, receiving monthly payments with a bonus in December. The position requires strong technical skills, excellent communication, and teamwork abilities. Preferred qualifications include experience with specific software and hardware, as well as a college degree or equivalent certifications.

Requirements

• Possess excellent customer service skills
• Possess effective written and verbal communication skills
• Possess excellent teamwork skills
• Have the ability to work independently and manage priorities and tasks
• Understand basic Remote Monitoring and Management (RMM) tool functions
• Have the ability to remove all anti-virus products and RMM tools
• Have the ability to troubleshoot and resolve image-level backup issues
• Have the ability to install and configure new deployments of image-level backup software
• Have the ability to create, modify, and remove Microsoft and Third-Party patch policies in RMM tool
• Have the ability to troubleshoot and resolve all Microsoft and Third-Party patch installation issues on workstations
• Have the ability to perform basic server and network maintenance tasks, including maintenance for routers, firewalls, switches, and wireless access points
• Have the ability to set up, maintain, and troubleshoot basic monitoring and alerting for client systems
• Have the ability to create and troubleshoot basic scripts
• Possess familiarity with ConnectWise or similar ticketing RMM
• Possess familiarity with Slack or a similar messaging system

Responsibilities

• Conducting regular, eyes-on monitoring of multiple alert channels and sources for networks and systems
• Generating and managing tickets based on monitoring results
• Proactively monitoring network and system health using automated agents
• Assigning tickets to appropriate team members and providing follow-up to ensure timely resolution
• Collaborating with the overnight team (NOC) to ensure smooth handoff of tickets
• Undertaking proactive service tasks and project work as needed
• Identifying and documenting recurring issues in customer systems to improve future performance and efficiency
• Respond to automatically-generated system alerts, determine the impact and severity of issues, and engage appropriate resources based on this analysis, attempting to resolve issues and escalating as necessary
• Addressing basic support issues from end users, such as password resets, VPN connection issues, and RDP issues
• Performing after-hours system maintenance activities, such as software updates and network equipment maintenance

Preferred Qualifications

• Possess experience with ConnectWise suite of products (Manage, Automate, Control)
• Possess experience with preferred backup products (Veeam, Datto)
• Possess experience with Office 365 and Google Apps
• Possess experience with preferred network products (Cisco Meraki and Ubiquiti)
• Possess experience with preferred server hardware (Dell, HP)
• Possess experience working with Microsoft Windows Server (2008-2019)
• Possess a 2-year college degree or equivalent certifications
• Possess 2-3 years of experience in a similar position
• Possess experience working for a Managed Service Provider

Benefits

• Annual salary divided into monthly payments sent on the 1st of each month through international wire transfer or PayPal
• 13th payment as a bonus in December