O365 Architect

Summary

Join our team as an O365 Architect and manage and administer Microsoft 365 environments, providing remote technical support to end-users. Design, implement, and manage various O365 resources, collaborating with IT teams for seamless integration. Communicate effectively with stakeholders, implement and maintain security policies, and ensure compliance. Analyze performance metrics, manage vendor relationships, and continuously improve service delivery. You will also assist users with hardware and software issues, manage user accounts, and perform installations and upgrades. Document technical processes and create knowledge base articles.

Requirements

• Effective problem-solving and troubleshooting skills
• Excellent communication and collaboration abilities

Responsibilities

• Manage and administer Microsoft 365 (O365) environments, including user provisioning, license management, and security configurations
• Provide remote technical support to end-users, resolving hardware and software issues promptly and effectively
• Utilize remote access tools to troubleshoot and resolve user-reported problems
• Design, implement, and manage the Exchange Online, TEAMS, OneDrive and other O365 resources environment, including mailbox configurations, distribution groups, and public folders
• Collaborate with other IT teams to ensure seamless integration with other Microsoft 365 services
• Collaborate with cross-functional teams to ensure seamless integration of end-user services with broader IT initiatives
• Communicate effectively with stakeholders, providing updates on service delivery, enhancements, and issue resolution
• Implement and maintain security policies, including anti-phishing measures, spam filtering, and data loss prevention (DLP) policies
• Monitor and address security incidents and compliance issues
• Develop and enforce security policies and procedures for end-user services
• Ensure compliance with industry regulations and standards
• Implement a continuous improvement framework to enhance service delivery efficiency and effectiveness
• Analyze performance metrics and user feedback to drive optimization and innovation
• Manage relationships with third-party vendors and service providers
• Negotiate contracts and service level agreements to optimize costs and ensure quality service delivery
• Assist users in resolving hardware and software issues related to desktops, laptops, printers, and peripherals
• Diagnose and resolve hardware and software problems
• Install, configure, and maintain desktop and laptop systems, including operating systems and software applications
• Create, modify, and deactivate user accounts in Active Directory
• Reset passwords and assist with account access issues
• Set up and deploy new desktops, laptops, and peripherals
• Perform hardware and software installations and upgrades
• Provide remote support for off-site users, troubleshooting connectivity and software issues
• Utilize remote desktop tools for problem resolution
• Troubleshoot software-related issues and provide guidance to end-users
• Document technical processes, procedures, and solutions for reference and knowledge sharing
• Create knowledge base articles and user guides