Observability Architect

Summary

Join Grafana Labs as an Observability Architect and lead a team pioneering post-sales technical partnerships. You will build and mentor a team responsible for customer success, driving adoption, expansion, and overall satisfaction. This role involves working closely with Engagement Managers, Product Management, and Engineering to ensure customer needs are met. You will be a key technical contact for customers, providing implementation assistance and driving results through impactful experiences. The position requires strong leadership, technical expertise in observability, and excellent communication skills. This is a high-impact role contributing to Grafana Labs's worldwide growth.

Requirements

• 3+ years leading a post-sales technical team, 5+ years in the high tech industry having held roles such as TAM Manager, SE Manager, Professional Services Manager, Developer, Sales Engineer/Architect, Manager, etc
• Direct technical experience in observability or closely related field
• Direct experience mentoring, developing people and managing performance over time
• First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.  You will need to be able to skillfully articulate our value proposition and the technical advantages of our products

Responsibilities

• Attract, recruit, ramp, and mentor a team of great managers and Observability Architects from diverse backgrounds and experiences
• Guide the Observability Architecture team to become a technically deep, reliable partner to our customers as they implement our tools
• Be responsible for consumption, retention and expansion
• Work alongside the Engagement Management team to define, build, enhance and execute impactful customer lifecycle frameworks
• Direct the bulk of your day-to-day work based on guidance and goals from leadership, owning the planning, actions and outcomes of your teams
• Partner with the US Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion within our customer base
• Executive sponsorship of key accounts will be key to your success
• Ensure that your customers’ requirements are being met with our product through partnership with Product Management and Engineering
• Own and report on the quarter over quarter cadence of your team while they help prospects evaluate our software with demonstrations, technical deep dives, trials and POVs
• Contribute to renewals forecasting
• Build a team that educate and enables viewers, editors, and architects on how to leverage the Grafana stack
• Work closely with our sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Preferred Qualifications

• Experience in Open Source or Cloud first/Product lifecycle management a big plus
• Deeply knowledgeable of the operational expertise in observability strongly preferred
• Direct experience selling monitoring/data/visualization products
• Creativity in solving customer adoption Challenges
• Hire and maintain teams that can assist customers in troubleshooting technical issues that may arise as well as assisting with RCA
• Experience forecasting headcount needs
• You will love running teams that solve technical challenges and thrive on bringing creative solutions to our customers

Benefits

• Equity
• Bonus (if applicable)