CareBridge is hiring a
Occupational/Physical Therapy LTSS Specialist in United States

Summary

The LTSS Specialist - Bilingual, Mandarin Speaking is a remote full-time position at CareBridge. The role involves conducting objective assessments for program participants, communicating with MCO representatives, documenting client encounters, and maintaining working knowledge of home and community-based services, among other responsibilities. Required qualifications include an unrestricted OTA, OT, PT or PTA license, fluency in Mandarin/Cantonese, 2+ years working in social service or health care related field, experience working with people with disabilities and seniors, knowledge of the home and community-based service system, proficiency with reviewing and interpreting medical history, ability to be on the phone 50% - 60% of the day, cultural competency and professionalism, strong written and oral communication skills, team player qualities, technical/functional expertise, and an entrepreneurial spirit. Preferred qualifications include CAPS, ATP, and/or experience with home assessments, as well as home health experience.

Requirements

• Unrestricted OTA, OT, PT or PTA license
• Fluent in Mandarin/Cantonese
• 2+ years working in social service or health care related field
• Experience working with people with disabilities and seniors
• Knowledge of the home and community-based service system
• Proficiency with reviewing and interpreting medical history
• Experience conducting standardized assessments
• Ability to be on the phone 50% - 60% of the day
• Cultural competency and professionalism when interacting with program participants, MCO representatives and interdisciplinary team members
• Strong written and oral communication skills with demonstrated ability to convey information to persons of all ages and ability levels
• Team player with drive to develop strong working relationships within an organization
• Technical/Functional expertise: Familiar with Customer Service Software and Call Center Management Tools, Windows, and Office Applications

Responsibilities

• Conduct objective assessments for program participants to determine appropriate level of supports and services required
• Obtain a thorough and accurate participant history to inform the comprehensive assessment
• Complete reassessments in a timely manner annually or more frequently as needed
• Communicate with program participants and MCO representatives to make recommendations regarding participant needs
• Educate program participants and MCO representatives on options for home modifications, DME, assistive technology, or other adaptive equipment
• Assist Clinical team with recommendations for equipment and services as needed
• Collaborate with Decision Support team to report observations and outcomes
• Document all client encounters per documentation standards
• Maintain working knowledge of home and community based services, MCO processes and state regulations
• Meet or exceed productivity standard and metrics benchmarks
• Demonstrate excellent punctuality and attendance during work hours

Preferred Qualifications

• CAPS, ATP and/or experience with home assessments
• Home health experience