CareBridge health is hiring a
Occupational/Physical Therapy LTSS Specialist, Remote - United States
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Summary
The LTSS Specialist - Bilingual, Mandarin Speaking is a remote full-time position at CareBridge. The role involves conducting objective assessments for program participants, communicating with MCO representatives, documenting client encounters, and maintaining working knowledge of home and community-based services, among other responsibilities. Required qualifications include an unrestricted OTA, OT, PT or PTA license, fluency in Mandarin/Cantonese, 2+ years working in social service or health care related field, experience working with people with disabilities and seniors, knowledge of the home and community-based service system, proficiency with reviewing and interpreting medical history, ability to be on the phone 50% - 60% of the day, cultural competency and professionalism, strong written and oral communication skills, team player qualities, technical/functional expertise, and an entrepreneurial spirit. Preferred qualifications include CAPS, ATP, and/or experience with home assessments, as well as home health experience.
Requirements
- Unrestricted OTA, OT, PT or PTA license
- Fluent in Mandarin/Cantonese
- 2+ years working in social service or health care related field
- Experience working with people with disabilities and seniors
- Knowledge of the home and community-based service system
- Proficiency with reviewing and interpreting medical history
- Experience conducting standardized assessments
- Ability to be on the phone 50% - 60% of the day
- Cultural competency and professionalism when interacting with program participants, MCO representatives and interdisciplinary team members
- Strong written and oral communication skills with demonstrated ability to convey information to persons of all ages and ability levels
- Team player with drive to develop strong working relationships within an organization
- Technical/Functional expertise: Familiar with Customer Service Software and Call Center Management Tools, Windows, and Office Applications
Responsibilities
- Conduct objective assessments for program participants to determine appropriate level of supports and services required
- Obtain a thorough and accurate participant history to inform the comprehensive assessment
- Complete reassessments in a timely manner annually or more frequently as needed
- Communicate with program participants and MCO representatives to make recommendations regarding participant needs
- Educate program participants and MCO representatives on options for home modifications, DME, assistive technology, or other adaptive equipment
- Assist Clinical team with recommendations for equipment and services as needed
- Collaborate with Decision Support team to report observations and outcomes
- Document all client encounters per documentation standards
- Maintain working knowledge of home and community based services, MCO processes and state regulations
- Meet or exceed productivity standard and metrics benchmarks
- Demonstrate excellent punctuality and attendance during work hours
Preferred Qualifications
- CAPS, ATP and/or experience with home assessments
- Home health experience