Remote Occupational/Physical Therapy LTSS Specialist

Summary

The LTSS Specialist at CareBridge collaborates with Managed Care Organizations to support individuals aging in place receiving home and community-based services. The role involves conducting assessments, communicating recommendations, educating participants, documenting encounters, and maintaining knowledge of relevant regulations. The position requires an unrestricted OTA PTA, OT, or PT license, 2+ years in a social service or healthcare field, experience with people with disabilities and seniors, proficiency with reviewing medical history, ability to be on the phone for extended periods, cultural competency, strong communication skills, teamwork, and technical expertise. Preferred qualifications include CAPS, ATP, or home health experience.

Requirements

• Unrestricted OTA PTA, OT, or PT license
• 2+ years working in social service or health care related field
• Experience working with people with disabilities and seniors
• Knowledge of the home and community-based service system
• Proficiency with reviewing and interpreting medical history
• Experience conducting standardized assessments
• Ability to be on the phone 50% - 60% of the day
• Cultural competency and professionalism when interacting with program participants, MCO representatives, and interdisciplinary team members
• Strong written and oral communication skills with demonstrated ability to convey information to persons of all ages and ability levels
• Team player with drive to develop strong working relationships within an organization
• Technical/Functional expertise: Familiar with Customer Service Software and Call Center Management Tools, Windows, and Office Applications

Responsibilities

• Conduct objective assessments for program participants to determine appropriate level of supports and services required
• Obtain a thorough and accurate participant history to inform the comprehensive assessment
• Complete reassessments in a timely manner annually or more frequently as needed
• Communicate with program participants and MCO representatives to make recommendations regarding participant needs
• Educate program participants and MCO representatives on options for home modifications, DME, assistive technology, or other adaptive equipment
• Assist Clinical team with recommendations for equipment and services as needed
• Collaborate with Decision Support team to report observations and outcomes
• Document all client encounters per documentation standards
• Maintain working knowledge of home and community-based services, MCO processes, and state regulations
• Meet or exceed productivity standard and metrics benchmarks
• Demonstrate excellent punctuality and attendance during work hours

Preferred Qualifications

• CAPS, ATP and/or experience with home assessments
• Home health experience