Ocean Gateway Manager

Summary

Join Flexport as an Ocean Gateway Manager in Indonesia and play a pivotal role in shaping the future of global trade. You will build and manage a new operational model, leading a team to achieve operational excellence. Responsibilities include managing end-to-end shipment movement, building operational frameworks, managing stakeholder relationships, and driving process improvements. This role requires significant experience in logistics and freight forwarding, strong leadership skills, and fluency in Bahasa Indonesia and English. You will work cross-functionally to navigate challenges and establish a world-class operating team. The position offers the opportunity to contribute to Flexport's mission of making global trade easier for everyone.

Requirements

• BA/BS degree and minimum 8-10 years of experience in logistics, freight forwarding, supply chain and ocean carrier operations
• Language requirements: fluent in Bahasa Indonesia and English
• Capability to lead a team in day-to-day execution and process improvement
• Experience managing the end-to-end shipment lifecycle and working with Account Management teams to understand and cater to the client experience
• Demonstrated ability building and implementing cross-functional, complex processes
• Strategic vision and ground floor execution
• Ability to identify win-win commercial and operational opportunities
• Excitement to manage relationships and create a best-in-class operational structure
• Hands-on, process-oriented, structured thinker with strong problem-solving skills
• Client experience mindset - obsessed with client and squad happiness
• Excellent communication, interpersonal and organizational skills
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it!
• The desire to lead, train and develop up and coming industry talent

Responsibilities

• Execute the end-to-end movement of shipments within a regional network including Ocean FCL and LCL for imports and exports
• Build the operational performance framework, process and tools to manage our partner performance in the Indonesia market according to our company’s business needs
• Be the primary relationship manager for internal and external stakeholders in your gateway including partners, ocean carriers, trucking providers, account management, Ocean Procurement / Allocation & Yield and Regional Ocean Management
• Hire, coach and develop a team of two (senior) associates responsible for the end-to-end movement of Ocean FCL and LCL shipments within the gateway
• Design operational processes and infrastructure to ensure Flexport executes quality service delivery on-time, efficiently, cost-effectively and most importantly creates a world-class customer experience
• Personally represent Flexport’s value proposition by recommending supply chain solutions for new clients and opportunities to the account management team. This includes preparing enablement resources for internal teams to sell Indonesia export and import
• Proactively drive operational improvements and quality consistency with assigned partners leveraging global performance metrics, targets and dashboards
• Guard the “front line” in ensuring the highest standard of Flexport quality: designing the right processes and metrics for shipments to move “on-time” and exceptions resolved quickly and appropriately. Be accountable for meeting internal KPIs and SLAs that demonstrate quality delivery
• Act as a trusted advisor and coach to the partners; continuously identify gaps and develop solutions focused on process standardization for both the Ocean Gateway team and partners. Ensure partners receive relevant training and enablement at all times
• Allow Flexport to decouple scale and headcount. Leverage data and work with the product team to design software to establish the best processes and controls for all parts of the shipment lifecycle
• Work closely with global management to design the right metrics that empower your gateway team to deliver great performance
• Work with Product and Engineering teams to develop technology roadmaps and implement new features
• Provide leadership and direction to a high-performance team including hiring, training, and career development
• Empower your team to prioritize and align on key initiatives, experiment with the best ways to drive growth and maintain high on-the-job motivation
• Work with Account Management to design and iterate on effective feedback loops to ensure client needs are met
• Act as a strategic consultant to your global counterparts, product & engineering and the operations excellence team on ocean supply chain operations and your regional gateway ocean or network operations strategy

Preferred Qualifications

MA/MS degree in a business or logistics oriented field