Okta Support Engineer

Summary

Join KeyData, a Gartner-recognized leader in digital identity security, as our Okta Support Engineer! You will be a key player in resolving critical customer issues, providing level two support, and ensuring swift resolution of IAM program challenges. This role involves troubleshooting technical problems, collaborating with cross-functional teams, and working in a shift pattern, including weekends. You will manage Okta, including provisioning and connector management, and proactively identify and resolve production issues. The position requires a Bachelor's degree, 3+ years of Okta Admin experience, and strong ITIL process understanding. KeyData offers a supportive work environment, opportunities for career growth, and a commitment to work-life balance.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• 3+ years of proven experience as a level 2 or 3 Okta Admin
• Strong understanding of ITIL processes and their application in Identity and Access Management
• Ability to troubleshoot and resolve complex production issues efficiently
• Demonstrated experience in the development of plugins or connectors for OKTA
• Knowledge of Unix/Linux basic administration/commands, and Tomcat 9.0
• Experience in ITIL Framework
• Excellent communication and collaboration skills

Responsibilities

• Manage Okta, including aggregation, provisioning, access request, role management, user lifecycle management, connectors, and plugins
• Manage incident & problem related to Okta through effective diagnosis, resolution, or implementation of new enhancement to decrease the number of re-occurring issues
• Collaborate with cross-functional teams; including connected applications and infrastructure team to jointly troubleshoot the issues and resolve in timely manner
• Proactively identify and resolve production issues related to Okta, ensuring minimal impact on business operations and conduct root cause analysis
• Respond promptly to critical incidents and participate in on-call rotations as required
• Manage escalations of technical issues from service managers and Tier I support, and partner with Architects and professional services team to resolve the issues and integration challenges
• Design, develop, and implement custom plugins and connectors in Okta to onboard new applications
• Enhance and customize existing connectors to optimize performance and functionality

Preferred Qualifications

• Certified in Okta
• Experience in managing the overall operations of Okta
• Experience with scripting languages (e.g., Java, BeanShell, PowerShell)

Benefits

• A Place Putting People First – Our team is our strongest asset. We have smart, hard-working, and talented team members. We support learning and development at all levels and encourage work-life balance as part of our key values
• A Place to Accelerate Your Career – We have the most digital identity solution deployments in Canada and we are in hyper-growth mode across North America. There are extensive opportunities to learn, develop, and advance in different areas of the business
• A Place to Share Your Perspective – We create a culture of respect, belonging, and empowerment for everyone by promoting fair treatment and full participation for all
• Employment Type: Full-Time, Remote