Omnichannel Pos Product Specialist

Summary

Join Arc'teryx as the Omnichannel Project Specialist and represent the company's business needs in Omnichannel systems projects. You will identify and implement software solutions, collaborate with consultants, and coordinate departmental work. This role involves managing existing systems, liaising with cross-functional partners, and ensuring a consistent guest experience. Based primarily in North Vancouver, this position offers hybrid or remote work options. You will partner in defining business requirements, support business readiness, identify system gaps, document processes, and maintain system configurations. The role also includes working with cross-functional teams, communicating project status, and supporting go-live strategies. Candidates must be eligible to work in Canada.

Requirements

• 3+ years work experience within a Retail/Omnichannel support function
• Experience in developing reports for analysis and decision making
• Prior implementation experience
• Strong Product Management skills
• A drive to learn and participate
• Excellent collaborator while also able to work effectively with a team
• Adaptable and forward thinking
• Solid knowledge of point of sale, ERP systems and order management processes
• Able to step in and take charge with minimum instruction
• Able to prioritize and manage multiple tasks within tight deadlines
• Advanced analytical skills with a strong aptitude for spreadsheets
• Excellent written and verbal communication skills, and exceptional attention to detail
• Able to travel internationally as required
• Proactive in identifying the root cause of issues and developing solutions
• Remain highly flexible and adaptable when faced with ambiguity
• Able to balance autonomy and collaboration
• Inspire breakthrough thinking and continuous improvement
• Seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Responsibilities

• Partner in defining the business requirements for Omnichannel with upcoming features, enhancements and system upgrades for Point of Sale, Omnichannel & ERP
• Support the overall business readiness prior to and post project go-live on behalf of DTC teams, representing all key stakeholders to ensure an effective implementation
• Identify where gaps exist between Omnichannel business requirements and system implementation or configuration
• Document the current and future state of business processes affected by Omnichannel software conversion or cross functional business changes
• Identify operational changes between current and future state Retail/Omnichannel Systems and supporting systems, including new required processes
• Maintain and monitoring existing system configuration and programing to achieve company goals and objectives
• Working cross functionally with all other departments involved to drive a common business design and data consistency
• Conveying the end-state consistently to the project team and notify project leadership of any challenges to the plan
• Working closely with the internal and global project teams to ensure that the project stays on track. Communicate project status and potential roadblocks to project leadership
• Supporting in identifying the required information for a scalable and interconnected system landscape with the long-term vision at the heart of decision making
• Support with determining the optimal go live strategy for different modules
• Preparing and executing User Acceptance Testing and validate test transactions
• Working closely with BI teams to identify requirements and ensure data consistency
• Participating in discovery sessions to determine future capabilities
• Lead feedback sessions with users and cross functional teams
• Participate in backlog grooming
• Define acceptance criteria for user stories
• Work with vendor & consultants to prioritize business needs (features/roadmap)

Benefits

• Hybrid or remote work options
• $80,000 - $100,000 a year
• Competitive bonus program