Oncology Patient Navigation Supervisor

Summary

Join Guardant Health as a Supervisor of Oncology Patient Navigation and lead a team supporting patients undergoing cancer diagnostics and genomic testing. You will oversee case management, provide mentorship and career development for team members, and manage escalated cases with complex clinical or emotional needs. This role requires strong leadership, communication, and clinical knowledge to ensure optimal patient support and improve diagnostic testing workflows. You will also participate in process and policy development to enhance the patient navigation experience and ensure compliance with relevant regulations.

Requirements

• Bachelor’s degree in Biological Sciences, Healthcare Administration, Nursing, or related field preferred
• 5+ years of experience in healthcare, patient navigation, diagnostics, or oncology support
• Knowledge of oncology workflows, diagnostic testing, and patient support needs
• Proficiency in Salesforce or other CRM platforms and Microsoft Office
• Strong interpersonal skills and emotional intelligence
• Ability to work in a dynamic, fast-paced environment with evolving priorities

Responsibilities

• Supervise and support a team of Oncology-focused Patient Navigation Specialists, ensuring effective case management, empathy-driven communication, and clinical accuracy
• Monitor team performance and workload, provide coaching, and support the career development of team members
• Manage escalated oncology cases involving complex clinical or emotional needs, ensuring timely and appropriate resolutions
• Partner with Client Services, Lab Operations, and the Sales team to improve diagnostic testing workflows and patient/provider experiences
• Lead team meetings and engage in regular feedback loops to enhance team collaboration and patient outcomes
• Track metrics such as turnaround time, patient satisfaction, and call handling to continuously improve performance
• Participate in process and policy development to support a high-touch, high-quality oncology patient navigation experience
• Ensure compliance with HIPAA, CLIA, and company-specific protocols

Preferred Qualifications

• Supervisory or team lead experience strongly preferred
• Bilingual English/Spanish or other language fluency is a plus

Benefits

Hybrid Work Model : At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients