Online Communities Program Specialist

Summary

Join Lingraphica, a mission-driven organization dedicated to improving communication for individuals with impairments, as an Online Communities Program Specialist. This role involves managing and growing the company's virtual support and conversation groups for individuals with communication disorders and their care partners. You will be responsible for creating and launching new session events, developing session content, facilitating sessions, engaging with members and facilitators, and supporting future program offerings and expansion. This position is crucial for the growth of Lingraphica's online community programs.

Requirements

• Excellent organizational skills and the ability to prioritize tasks, demonstrate proactivity, and workload flexibility
• Strong technological skills, including use of Microsoft Office, Canva, and Zoom
• Willingness to provide consistent world-class customer service
• Strong communication skills, including speaking publicly to a large group
• Possessing a creative mindset and being comfortable thinking outside the box and challenging the status quo
• Associate’s degree in communication sciences & disorders or a related field, or a combination of education and experience, required
• Previous engagement or work experience with an aging population and/or the disabled individuals, required
• Leading or participating in previous support groups (in-person or virtual), required

Responsibilities

• Create and launch virtual session events for multiple online communities
• Monitor and respond to member and facilitator email inquiries
• Facilitate regular virtual conversation & support group sessions
• Collaborate with the Online Communities Manager to support program initiatives
• Represent Lingraphica program offerings with consumers and SLPs
• Assist with the planning and execution of content for virtual sessions and other member engagement opportunities
• Identify new relationships and nurture existing relationships with communication disorder organizations, universities, and clinicians
• Coordinate special virtual events and session offerings throughout our various online communities
• Create and launch member and facilitator-specific surveys as well as analyzing data to identify trends
• Cross-team collaboration for day-to-day functions and project development
• Assist with various marketing initiatives & campaigns as needed to promote online community offerings
• Coordinate with our Digital Marketing Team on social media content creation and the management of our communities’ social media accounts
• Other duties as assigned

Preferred Qualifications

• SLPA certification or some clinical experience with adult populations, preferred
• Proficiency with HubSpot, Slack, and forums/community platforms, preferred
• Social media experience, preferred
• Public speaking experience, preferred
• Experience using project management tools, preferred

Benefits

• Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access
• Must be able to operate a computer with or without a reasonable accommodation
• Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings is required 2 times per year