Online Communities Program Specialist

Summary

Join Lingraphica as an Online Communities Program Specialist and contribute to a mission-driven organization that empowers individuals with communication impairments. You will play a vital role in the day-to-day operations of online community programs, creating and launching virtual sessions, engaging with members and facilitators, and supporting program expansion. This position requires strong communication, organizational, and technological skills, along with experience in supporting groups and working with individuals with communication disorders. The ideal candidate will possess a creative mindset and a commitment to providing world-class customer service. Lingraphica offers a comprehensive benefits package, including paid time off, retirement plan, health insurance, and various other perks.

Requirements

• Excellent organizational skills and the ability to prioritize tasks, demonstrate proactivity, and workload flexibility
• Strong technological skills, including use of Microsoft Office, Canva, and Zoom
• Willingness to provide consistent world-class customer service
• Strong communication skills, including speaking publicly to a large group
• Possessing a creative mindset and being comfortable thinking outside the box and challenging the status quo
• Associate’s degree in communication sciences & disorders or a related field, or a combination of education and experience, required
• Previous engagement or work experience with an aging population and/or the disabled individuals, required
• Leading or participating in previous support groups (in-person or virtual), required

Responsibilities

• Create and launch virtual session events for multiple online communities
• Monitor and respond to member and facilitator email inquiries
• Facilitate regular virtual conversation & support group sessions
• Collaborate with the Online Communities Manager to support program initiatives
• Represent Lingraphica program offerings with consumers and SLPs
• Assist with the planning and execution of content for virtual sessions and other member engagement opportunities
• Identify new relationships and nurture existing relationships with communication disorder organizations, universities, and clinicians
• Coordinate special virtual events and session offerings throughout our various online communities
• Create and launch member and facilitator-specific surveys as well as analyzing data to identify trends
• Cross-team collaboration for day-to-day functions and project development
• Assist with various marketing initiatives & campaigns as needed to promote online community offerings
• Coordinate with our Digital Marketing Team on social media content creation and the management of our communities’ social media accounts
• Other duties as assigned

Preferred Qualifications

• SLPA certification or some clinical experience with adult populations, preferred
• Proficiency with HubSpot, Slack, and forums/community platforms, preferred
• Social media experience, preferred
• Public speaking experience, preferred
• Experience using project management tools, preferred

Benefits

• Paid Time Off (sick, personal, and vacation)
• Paid Company Holidays
• 401(k) Retirement Plan and Contribution
• Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
• Employer Paid Life Insurance
• Voluntary benefits such as Short- and Long-Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
• Stipends for health and wellness, home office setup and professional development
• Paid Family Leave
• Annual bonus program
• Annual merit increases
• Year-Round Flex Friday’s
• Discounts on travel, entertainment, home/pet/car insurance