Remote Online Exams Invigilator - English Speaking

Summary

Join PeopleCert, a leading education technology player, as an Online Exams Invigilator (Online Proctoring Agent) and ensure the integrity and security of online examinations. This role involves invigilating candidates, resolving technical issues, handling customer inquiries, and maintaining a secure working environment.

Requirements

• Bachelor’s degree in any discipline
• Minimum 1 year experience in similar position/ function and prior working experience in the certification of persons and/or training and exam fields is desirable
• Excellent command of the English language (native-like or C2 level certification desired, LanguageCert C2 LTE or C2 IESOL certificate would be a plus)
• Additional languages will be taken into consideration
• Advanced computer literacy is required. ECDL Advanced level certification is desirable
• Working knowledge of Windows and Mac operating systems and familiarity with online communication platforms
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast- paced, and deadline-driven environment
• Prioritization skills and ability to handle multiple activities simultaneously

Responsibilities

• Invigilate candidates during an online examination, ensuring candidates follow and adhere to the exam instructions and procedures before and during the examination period
• Take necessary actions for non-compliance with regulations in accordance with PeopleCert's standards, regulations, and processes
• Ensure the efficient and effective operation of information, communications and technology systems
• Provide technical support for candidates' smooth testing experience through various communication channels
• Facilitate positive candidate interactions during exams for a better experience
• Handle customer inquiries following PeopleCert's service standards
• Maintain a secure and orderly working environment following PeopleCert's standards
• Participate in complaint handling and deliver exceptional customer service
• Attend PeopleCert training as required to keep up to date with the Online Test Center’s best practices and procedures
• Follow collective agreements and PeopleCert’s policies for remote work arrangements
• Adhere to PeopleCert's Integrated Management System
• Execute a range of reasonable additional tasks and involve in activities as assigned by their supervisor

Benefits

• Monthly Bonus upon Performance
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development