Remote Online Exams Invigilator, Spanish Speaking

Summary

Join PeopleCert as an Online Exams Invigilator, responsible for onboarding, monitoring, and closing online proctored exams. The role involves handling customer inquiries, performing authentication procedures, and ensuring exam integrity.

Requirements

• Bachelor’s degree any discipline will be an asset
• Prior working experience in the certification of persons and/or training and exam fields would be considered an advantage
• Excellent knowledge of English (C2 level) and Spanish (C2 level/ native-like)
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
• Passionate with Customer Service
• Excellent interpersonal, verbal, and written communication skills
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment

Responsibilities

• Invigilate candidates during an online examination, ensuring that the candidates follow and adhere to the instructions on examination procedures before and during the examination period
• Perform the required procedures to authenticate the candidate’s identity and safeguard exam integrity in accordance with PeopleCert’s standards, regulations, and processes
• Ensure that when non compliances occur and candidates fail to adhere to PeopleCert regulations at any stage of the exam session, the required actions are taken in accordance with PeopleCert’s standards, regulations, and processes
• Implement basic troubleshooting protocols prior to or during the exam through customized platforms, chat, phone, or e-mails to ensure that the candidate's technical environment supports a smooth testing experience, as needed
• Manage the interaction in the exam and facilitates the candidate’s performance ensuring a positive candidate experience
• Ensure that Customer enquiries are dealt with in accordance with PeopleCert’s service standards
• Work effectively in a team environment, being able to liaise with the rest of the team to ensure the smooth allocation of workload and the best possible results
• Ensure remote work arrangement (spatial and environmental) is such that fulfils the essential responsibilities of the Online Invigilator role and role functions, to be performed in strict accordance with PeopleCert’s stringent criteria and processes
• Follow the provisions of collective agreements and PeopleCert’s policies and shares in the responsibility, mutual accountability, and commitment of making work from home arrangements successful, including access to the required work tools and adequate technology, and the ability to work effectively in a remote environment
• Respond positively to guidance and advice and implements improvements where needed
• Attend PeopleCert’s trainings as required to keeps up to date with the Online Exam Center’s best practices and procedures
• Ensure any issues encountered are immediately reported to supervisors through the designated communication channels to be promptly addressed in accordance with PeopleCert’s regulations and guidelines
• Ensure work and presence is consistently aligned with the organization’svalues: “Quality – Passion – Integrity – Innovation”

Benefits

• Monthly Bonus upon Performance
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises
• Huge learning experience in using best practices and global environment
• Constant personal and professional development