Operations Associate

Summary

Join Fresh Prints, a NYC-based custom apparel startup, as an Operations Associate and learn the ins and outs of supply-chain logistics for a multi-million dollar business. You will be responsible for resolving stock and licensing issues, assisting with order processing, managing printer capacity, and handling various reporting tasks. This role demands strong analytical and organizational skills, the ability to work independently under pressure, and excellent communication. The position offers a competitive salary, health benefits, and significant learning opportunities. It's a full-time remote position with flexible hours, ideal for those comfortable working night shifts.

Requirements

• 1 - 5 years of experience in Operations/Logistics
• Strong analytical and organizational skills
• Able to work on complex tasks under tight timelines
• Able to make decisions without direct supervision
• Fluent in English
• Excellent communication skills
• This role requires someone who is comfortable working night shifts

Responsibilities

• Resolving Stock Issue Tickets, Licensing Tickets and other Miscellaneous Tickets
• Act as a back-up for the Order Processing team if OS pool volume is low
• Work on Sample Order processing
• Work on Printer Capacity Management System (PCMS) ratings updation
• Adhoc Tasks during the slow season
• Work on reporting tasks and projects
• Responsible for sharing pricing quotes using available resources
• Communicating & giving feedback to other teams; solving order issues and improving Licensing experience within Fresh Prints
• Checking on timelines and licensing-related questions from Campus Managers
• Order checks/Data entry for reporting; Conducting Shopify/Group order checks
• Assignment of schools if proof comes in from the client directly
• Uploading proofs to licensing portals for single-use licenses

Preferred Qualifications

• Strong attention to detail
• Goal-Driven. You’re set on your goals and respect the timelines your goals are bound by
• Proactive. You believe it’s always on you to make sure anything you do is a success
• In love with challenges . You revel in solving problems and want a job that pushes you out of your comfort zone
• Calm under pressure. You have a sense of urgency but can channel it into productively working through any number of issues
• Open to change. You’re inspired by the endless ways in which everything we do can always be improved

Benefits

• Competitive monthly salary between $400 - $700 (adjusted based on experience)
• Learning opportunities
• Working in a great culture
• Health benefits