Operations Associate, RCM Special Projects

Summary

Join Grow Therapy as an Operations Associate, RCM Special Projects, and support high-impact revenue cycle projects. You will build and maintain systems enabling the provider network to thrive, supporting processes for in-network insurance and reimbursement. This role involves improving workflows, building automations, diving into data analysis, tracking operational health, and collaborating across teams. The ideal candidate has 1-2 years of revenue cycle or healthcare operations experience, excels at problem-solving, is mission-driven, adaptable, and a team player. Grow Therapy offers competitive salaries, comprehensive health insurance, flexible working hours, flexible time off, and various wellness benefits.

Requirements

• A Problem Solver - You bring 1–2 years of experience in revenue cycle or healthcare operations, and you enjoy untangling messy problems
• You’ve used tools like Excel, dashboards, or other analytics platforms to spot patterns, analyze trends, and help improve workflows
• You’re comfortable applying structured problem-solving approaches and are excited to sharpen that skill set further
• Mission-Driven - You’re motivated by work that makes a real impact
• You understand that behind every process we build is a person trying to access care—and you never lose sight of that
• You’re eager to contribute to Grow Therapy’s mission of making mental health care more accessible
• Adaptable & Agile - You have at least a year of experience in a startup or similarly fast-paced environment
• You’re comfortable when priorities shift, and you can reassess, adjust, and move forward without missing a beat
• You view change as an opportunity, not a setback
• A Team Player - You’ve worked on cross-functional projects and know that the best ideas often come from many perspectives
• You communicate openly, value feedback (both giving and receiving), and contribute to a culture of continuous learning and improvement
• Confident and curious - You’re confident using Excel or Google Sheets—writing formulas, building pivot tables, and pulling insights from data

Responsibilities

• Support and improve key workflows that keep our operations running smoothly
• You'll help build automations using no-code tools or work closely with Engineering to bring new features to life
• Your contributions will directly help us expand access to care across the country
• Dive into data to help us make smart decisions
• You'll assist in pulling reports, analyzing trends, and turning insights into action that supports the Insurance Operations team and other departments at Grow
• Track and monitor the health of our operations
• You’ll learn how to own key metrics, flag when something’s off, and partner with the team to troubleshoot and improve our processes
• Collaborate across teams like Growth, Customer Support, and Technology to make sure our systems stay efficient, scalable, and patient-centered as we grow

Preferred Qualifications

• Bonus points if you’ve dabbled in SQL or automation tools like HubSpot or Zapier—but if not, we’re happy to teach
• We care more about your potential than checking every box

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities
• Competitive salary