Operations Associate, Single Family Mortgage Operations

Summary

Join our team at Fannie Mae to make a home a possibility for millions of homeowners and renters. As a valued colleague, you will support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction.

Requirements

• Bachelor's degree or equivalent
• Experience in Trading Operations, specifically fixed income instruments
• Demonstrated ability to work effectively as a member of a virtual team
• Ability to manage to strict deadlines as well as prioritize and perform tasks in a high-pressure environment
• Ability to diagnose and solve problems efficiently and effectively
• Demonstrated ability to innovate and improve processes by saving time, reducing costs, reducing risk, or improving the customer experience

Responsibilities

• Partner with team to gather data to resolve customer issues and third-party service level agreements (SLA)
• Assist the team with exception requests, including escalation and communication of production incidents
• Perform tasks related to process improvement efforts
• Collaborate with the team on data analysis, forecasting, and managing capacity
• Assist with monitoring process performance and risk assessments

Benefits

• Fannie Mae incentive program (subject to the terms of the program)
• Comprehensive benefits package, including Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee’s physical, mental, emotional, and financial well-being