Operations Coordinator

Summary

Join Northwestern Medicine as an Operations Coordinator, HB Coding, and become a subject matter expert, leading a team to manage data, maintain dashboards, and ensure compliance. You will oversee daily operations, mentor staff, and collaborate with various departments. This role requires strong leadership, critical thinking, and experience in acute healthcare coding. Northwestern Medicine offers competitive benefits, including 401(k) matching and lifecycle benefits. The position involves regular travel to support the team across different NM locations.

Requirements

• RHIT, RHIA or CCS credentialed
• 5 years of coding experience in an acute healthcare setting
• Leadership experience
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action

Responsibilities

• Oversee daily operations
• Provide direction, orientation training, and mentoring of staff
• Monitor all areas of Coding responsibilities pertaining to the compliance with regulatory group standards
• Serve as Subject Matter Expert (SME) within the division
• Design and implement workflow processes to support continuous improvement
• Participate in continuing education, collaborate with Coding Educators and provide education for operational processes
• Assist with employee engagement and promote teamwork
• Prepare division schedule for adequate daily coverage and to support management A/R goals
• Collaborate with other divisions on maintaining content of the Team Site/SharePoint
• Collaborate with manager to complete staff performance reviews
• Counsel staff when minimum required performance is not achieved
• Review and analyze performance data
• Responds to NMHC physicians, clinicians, support staff, regarding issues and concerns relating to the use of systems and coding results
• Coordinate the implementation of department specific projects; lead system testing and staff training efforts
• Provide day-to-day monitoring of staffing levels and work activity, and supports Coding management
• Collaborate with the Epic team to ensure efficient workflows
• Analyze and identify opportunities to reduce denials from a coding perspective
• Assists with budget preparation, identifying ideas for increasing efficiencies and cost savings
• Participate in other organizational meetings as required
• Other analysis/reporting as required
• Train new hires and on-boards contract coders
• Compile monthly productivity and quality statistics and reports the results to Coding Manager
• Through day to day interactions with staff, identifies areas of educational opportunity at an individual or team level
• Regular travel to all NM locations/regions as specified by department manager to support team
• Facilitate staff huddles to education team members, updates all resources on the Shared Drive
• Assists with administrative supervisory functions such as handling requests for paid time off (PTO), creating and maintaining schedules, managing staff hours and verifying accuracy of timesheets for payroll
• Assist in the development and maintenance of department policies and procedures

Preferred Qualifications

• Bachelor’s degree in related field
• 7 years of coding experience in an acute healthcare setting

Benefits

• 401(k) matching
• Lifecycle benefits
• Tuition reimbursement
• Loan forgiveness
• Paid time off (PTO)