Operations Excellence Systems Manager

Summary

Join HopSkipDrive's Operations Excellence team as a Systems Manager and play a pivotal role in ensuring operational readiness for new market launches. Lead all new market expansion efforts related to driver onboarding, collaborating with various teams to define requirements and create effective communications. Engage directly with clients to understand their needs and advocate for standard operating procedures. Train the Supply team on onboarding workflows and monitor new market performance to identify areas for improvement. Provide regular progress reports and contribute to other cross-functional systems projects. This remote position requires a process-oriented professional with exceptional organizational and communication skills and experience in operations and project management.

Requirements

• Proven experience in operations and/or project management roles specifically related to expansion or roll-out efforts
• Demonstrated ability to create new, efficient workflows according to regulatory and client requirements
• Exceptional analytical and investigative skills, with the ability to interpret data, identify trends, make data-driven recommendations, and execute them
• Strong organizational skills and experience with project management tools such as ClickUp, Asana, or Jira
• Advanced proficiency in Excel/Google Sheets and experience with data visualization tools like Tableau
• Experience with automation tools such as Zapier, Integrately, or Make
• Excellent written and verbal communication skills
• Self-starter mentality with relentless curiosity and ability to develop creative solutions

Responsibilities

• Lead all new market expansion efforts related to driver onboarding, including understanding requirements, designing efficient onboarding workflows, and ensuring full compliance with federal, state, and local regulations and client requirements
• Collaborate cross-functionally with Legal and Sales to define requirements and with Marketing to create clear and concise communications for CareDrivers
• Engage directly with clients, with support from Sales, to understand their specific driver requirements and effectively communicate HopSkipDrive's onboarding processes and driver requirements. Advocate for our standard operating procedures by highlighting their benefits and persuading clients to adopt them
• Train the Supply team on executing the onboarding workflow and seamlessly transition the market to them for launch once driver processing begins. Ensure the CareDriver Support team has the necessary information for ongoing support
• Monitor new market performance through data analysis, identify areas for improvement in the onboarding process, and collaborate with the market Supply Manager to implement changes
• Provide regular progress reports on new market expansion to stakeholders, demonstrating strong cross-functional communication and collaboration skills
• Contribute to other cross-functional systems projects leverage operational expertise and problem-solving abilities, as needed

Benefits

• Equity
• Flexible vacation
• Medical, dental, vision, and life insurance
• 401(k)
• FSA
• Opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential
• Equity stock options
• Remote work