Operations Processor Specialist II

Summary

Join Pathward as a Processor Ops Specialist, a key leadership role supporting a hybrid, remote-office company dedicated to financial inclusion. You will serve as a liaison between Pathward and processors, leading integrations and solution implementations. Responsibilities include frontline support, issue remediation, data quality oversight, and data analysis to identify and resolve issues. You will create and implement solutions, define requirements for engineering efforts, and collaborate with cross-functional teams. This role also involves mentoring teammates, conducting periodic reviews, and participating in business committees. Pathward offers a comprehensive benefits package, including health insurance, 401(k), life insurance, disability benefits, and paid time off.

Requirements

• Bachelor's degree or equivalent education and work experience
• Typically, 3+ years with bachelor's or equivalent
• Attention to Detail
• Conceptual Thinking
• Conflict Resolution
• Data Gathering
• Decision Making
• Negotiating
• Planning and Organizing
• Problem Solving
• Project Management

Responsibilities

• Serves as a liaison between Pathward and Processors for daily communications
• Leads processor integrations and solution implementation to support Pathward products
• Provides frontline support and issue remediation for external system applications
• Issues and tracks and track performance to resolution
• Oversees exception handling ensuring resolution of rejected records
• Manages data quality alerts and investigate to identify root cause
• Creates and implements data quality alerts to mitigate risks and support good quality of data
• Queries and analyzes data to troubleshoot issues and identify scope
• Presents and communicates findings from data analysis and recommend corrective action as needed
• Creates and implements solutions to grow and develop oversight controls
• Defines requirements on Engineering efforts and validate results in production
• Proposes and implements solutions for complex data issues both independently and in collaboration with peers
• Drives solution set across development teams to adhere to industry and regulatory changes
• Leads the implementation of data reconciliation, monitoring and control processes
• Establishes controls for SLA oversight in accordance with contractual agreements
• Leads problem management and resolution, escalation of issues as necessary
• Supports Engineering efforts as subject matter expert of third-party processor
• Configures processor defined values according to business definitions to normalize data in Pathward processing environment
• Serves on data governance or other business committees representing the perspectives and the needs of the Processor Operations team
• Actively participates on virtual teams as a technical resource accounting for processor related tasks and advising appropriate business units on issues, remediation status and overall processor performance
• Develops strong working relationship with processors and internal business partners for optimal support and operation of Pathward products
• Mentors and supports teammates in data quality and problem management efforts
• Conducts periodic engagements with processors preparing agendas and document outcomes. Supports business projects as subject matter expert
• Conducts periodic reviews, information gathering and report performance in support of Third-Party Reviews
• Leads periodic reviews of departmental procedures and implementation of process improvement
• Other duties as assigned

Benefits

• Health insurance
• 401(k) retirement benefits
• Life insurance
• Disability benefits
• Paid time off