Operations Specialist

Summary

Join Airspace, a leading tech-enabled freight forwarder, and become an integral part of our operations team. You will play a critical role in ensuring the timely and safe delivery of mission-critical packages worldwide. This position demands adaptability, attention to detail, and a strong decision-making ability. You will work onsite in our Carlsbad, CA office, handling a high volume of calls and providing exceptional customer service. Airspace offers competitive hourly wages, comprehensive health benefits, a 401k contribution program, and professional development opportunities.

Requirements

• Have 1-3 years of customer service experience
• Have experience handling a high volume of inbound and outbound phone calls
• Be willing and able to work onsite at the Carlsbad, CA office

Responsibilities

• Adapt rapidly between critical tasks and shift roles as needed
• Maintain meticulous attention to detail in critical logistics decisions
• Take ownership of handled shipments, ensuring end-to-end autonomy
• Make quick, effective decisions in time-sensitive situations
• Maintain a positive attitude while tackling challenging tasks
• Remain calm and focused under pressure, even with sensitive shipments
• Prioritize customer satisfaction and provide the best possible experience

Preferred Qualifications

Have open availability

Benefits

• Competitive hourly wage ($22.00 - $24.00 per hour)
• High-quality health, vision, and dental care plan options
• 401K company contribution program
• Professional training and education reimbursements