Remote Operations Support Specialist
at Frequence

Summary

Join Frequence, an ad tech platform for media companies, as a Support Ops Specialist and manage client communications, operational support tasks, and basic SEM optimization functions.

Requirements

• Strong computer literacy
• Excellent written communication skills
• Excellent attention to detail
• Ability to wear multiple hats
• Ability to work independently in a remote setting
• Familiarity with Google Suite (specifically Gmail, Google Docs, and Google Sheets)
• Bachelor's degree in Business, Marketing, another quantitative field, or equivalent work experience in an advertising operations role
• Demonstrable history of personal achievement and work ethic
• Strong desire to work in the advertising technology industry

Responsibilities

• Manage and triage support requests through our email ticketing system and direct client requests to the appropriate teams
• Register new users and manage account permissions
• Process orders and facilitate client communications for Email marketing campaigns
• Execute basic SEM optimization tasks
• Learn the fundamentals of digital media buying operations and supporting technology
• Ability to identify and report any critical or reoccurring customer service issues
• Utilize effective time management and prioritization skills in order to handle a high volume of client communications
• Data Entry and other ad-hoc tasks as assigned

Benefits

• Competitive compensation
• Stock options and retirement plans
• Health, dental and vision insurance
• Short-term disability, Long-term disability, & Life insurance
• Flexible PTO and remote work options