Order Fulfilment Contacts Agent

Summary

The job description is for a Contacts Agent in Webafrica's Order Fulfilment team who has strong customer service skills, telephone etiquette, and experience in a Customer Service/Call Centre environment. Ideal candidates will have ISP experience and be tech-savvy. The role is remote based and requires FIBRE CAPABILITY.

Requirements

• Grade 12 education
• At least 2-3 years' experience in a Customer Service/Call Centre environment
• Strong customer service skills
• Strong telephone etiquette
• This role is remote based. FIBRE CAPABILITY IS A REQUIREMENT FOR THE ROLE

Responsibilities

Maintaining strong working relationships with customers and suppliers

Preferred Qualifications

• ISP experience will be advantageous
• Being tech-savvy is not a must, but it will definitely be an advantage

Benefits

• Laptop provided
• Headset provided