Remote Order-Taking Customer Support Specialist I
at PartnerHero

Summary

Join PartnerHero's Customer Support teams as a temporary/seasonal role with potential absorption to permanent position. Provide excellent customer service via email, chat, and/or phone, analyze recurring issues, and create insight reports. Must be flexible and able to work independently and collaboratively.

Requirements

• Strong English proficiency, spoken and written
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Metrics-driven and proven ability to handle a high volume of customer interactions
• Strong conflict resolution skills and even temperament in challenging situations

Responsibilities

• Providing excellent, friendly, and positive customer service via email, chat, and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better

Benefits

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development