Orthodontic Integration Specialist

Summary

Join LightForce as an Integration Specialist to drive the onboarding and growth of our orthodontic system in orthodontic practices. Leverage your clinical expertise and knowledge of orthodontic office processes to identify growth opportunities and accelerate revenue. Build relationships with doctors and staff, providing tailored clinical and operational insights and training. Collaborate with the sales team to perform customer assessments, create defined work paths for full system adoption, and implement processes and procedures. As a LightForce representative, communicate effectively with customers and internal teams. Utilize data/analytics to help customers drive decision-making and orchestrate internal resources to optimize the customer experience.

Requirements

• Clinical certification in dentistry (RDH, EF, CDA, RDA, LDA etc.) and/or dental office management experience
• 5+ years of relevant work experience in the related health industry (i.e orthodontic, dental, practice, etc.)
• Valid Driver's license and ability to travel
• Self-motivated
• Eager to learn
• Resourceful
• Problem solver
• Reliable and Trustworthy
• Punctual
• Team player

Responsibilities

• Provide clinical support to doctors to achieve the goal of LightForce onboarding and full integration in orthodontic practices
• Foster positive relationships with entire practice teams within targeted practices
• Build relationships with partners, utilizing a consultative and collaborative approach with the common goal inspiring our customers to modernize and grow their business utilizing the LightForce system
• Deliver Clinical Training and presentations both virtually and in person to a variety of customer types as well as internal audiences, to maximize implementation, utilization and integration of LightForce technology and refining office processes
• Demonstrate leadership by being customer focused, displaying strategic thinking, having a global and company mindset, focusing on results, and continuously developing skills
• Jointly lead and manage the new customer onboarding training strategy, assist with resource and tool development, and deliver full integration with both doctors and staff of orthodontic practices
• Strategically work with sales and marketing and commercial support functions to prioritize opportunities
• Work as a clinical mentor to internal partners and external partners regarding best demonstrated practices
• Stay active and engaged with important orthodontic related organizations to stay abreast of trends and changes in orthodontics that impact our business or customers
• Utilize up to date knowledge of the orthodontic industry to provide clinical input for new product development and software enhancements
• Utilize data/analytics to help customer’s drive decision making
• Orchestrate additional internal company resources to optimize the customer experience and provide ongoing promotion of LightForce solutions
• Diagnose positive and negative results and lead triage and execution, accordingly, communicating results to leadership
• Handle multiple projects simultaneously, prioritizing tasks based on organizational need and judgment
• Effective and independently manage booking of travel within company guidelines; ensuring to adhere to personal expenses and expense reporting requirements in a timely manner
• Be creative, self-disciplined and capable of identifying and completing critical tasks independently with a high sense of urgency

Benefits

• Unlimited PTO for exempt employees
• 9 paid holidays per year
• Generous premium coverage for medical, dental, and vision plans
• Group plan voluntary life insurance
• Fringe benefits
• 401k retirement plan
• Paid parental leave
• Allowances for those in commercial sales positions
• Workplace perks such as food/coffee